As a software vendor (AKA one of those pesky people that phone you up trying to book a demo) I've found a lot of accountants willing to speak with me in January last year and this year compared to previous years.
It's good to see a lot of the seasonal stress start to dissipate as technology takes some of the leg work away from manual tasks!
I really must remember to hydrate. Especially with all the gum flappin that gets done.
See you there, Richard!
Ah I love this topic and so glad you addressed the part about really defining the scope of the initial offering.
Fixed fees are great for all involved, as long as you aren't lazy and just let the work pile up beyond the scope of the original offering.
Instituting a review period doesn't hurt either. Around their year end is a good idea. Check that their monthly fee still reflects the hours you are putting in.
Absolutely spot on. Especially this line:
"In my view, once you are haggling over an invoice already raised, or for work already done, you've already blown it at least to some degree."
Managing your Ongoing Client Engagements
This is a great article and as JCresswell mentioned is mostly common sense. However, it is one of those things that we as an industry don't handle very well at all.
Managing Scope Creep and reducing WIP write-off can offer some of the BIGGEST savings to a practice without even realising.