Member Since: 26th Aug 2004
17th Dec 2018
I've had no problem connecting the most banks to QBO. HSBC, NWB, Virgin, Santander, Lloyds TSB, Barclays, etc all work fine, plus most credit cards can be connected.
Xero spend zero on customer support in the UK, at least QBO has phone support that can deal with issues pretty much immediately in the vast majority of cases. Xero only has e-mail support takes 24 hours to e-mail back from them, then the suggested solution doesn't work, have to wait another 24 hours to get another response, etc. As an accountant I can't work like that, I need my team to get accounts out efficiently. QBO reports are also far superior to Xero in my opinion.
6th Dec 2018
Harsh but true:-)
6th Dec 2018
I think Sage is facing a Kodak/Blackberry moment, I've never liked its products anyway, QuickBooks Desktop and QBO are much better than Sage equivalents.
QBO is much better (in my opinion) than Xero too. Xero support is e-mail only v QBO phone support and the Xero reporting is very limited v QBO.
5th Dec 2018
I had the opposite problem, find things easy to correct on QBO, a nightmare on Xero to correct. Plus Xero support is e-mail only and takes more than a day to respond, whereas QBO is telephone support and they have normally been able to resolve queries over the phone or by screen share. Also, Xero reporting is very poor compared with QBO.
I've had no real problems with bank feeds on QBO, although there was a period a while back when there were issues due to some banks changing their permission requirements.
Neither are perfect, but QBO is my preference for use as a bookkeeping tool.
29th Nov 2018
Anyone moving from QBO to Xero is likely to regret it. QBO has, amongst other things, much better support (including telephone support, instead of waiting 24 hours for Xero support to e-mail the wrong answer, having to e-mail again, wait another 24 hours, etc.) and much better reporting. We use both QBO and Xero and would always recommend QBO over Xero to most of our clients.
23rd Nov 2018
I suppose it depends on what you are used to, I find reporting very weak on Xero v QBO, QBO has ability to batch reassign transactions - can't find this on Xero and QBO has phone support so I get immediate response, whereas Xero support is e-mail only and I've found it slow and half the time they don't answer the query satisfactorily, so it can take days to get a query resolved.
23rd Nov 2018
Our preference is QBO, we find Xero extremely inflexible and when clients make mistakes it is very cumbersome and time consuming to adjust. In addition, Xero's (and Kashflow's) e-mail only support is absolutely hopeless, it can take days to get a solution, whereas QBO's telephone support is, on the whole very fast, with things being solved immediately by phone and screen share, plus much easier to adjust client errors on QBO.
Either way, these are bookkeeping programs and best not used for anything other than very simple accounts and tax returns.
24th Oct 2018
Precisely what useful information do HMRC expect to get from MTD? And, more to the point, what will they be able to do with it? HMRC is already resource stretched and systems are hopeless. RTI still doesn't work properly!
21st May 2018
Not a threat or opportunity, just waste of time (along with MTD) for something nobody I know in a personal or business capacity has asked for.
I'm too busy sorting out GDPR problems (encrypted payslips, reports, etc) to do any marketing. In any case all my work is word of mouth.
9th May 2018
It's a travesty that charities and those that employ their own carers direct are not exempt from this about turn in policy. In fact a far fairer approach would be to say from the date of the ruling the new interpretation will apply, rather than backdating. As usual, it is the private sector that picks up the bill, without ability to recover from local authorities and government.
In my opinion, local authorities should be forced to be the employer and shouldn't pass the buck to agencies. My understanding is that carers get no pay between jobs i.e. when driving from 'employment' with one person on their rota to 'employment' with the next person on their rota and I'm not even sure they get mileage to cover their car costs. It's a disgrace, carers should get a decent hourly rate for the work that even relatives don't want to do.