I have used Cloud2Me for a few years, much better value than the big names! We use it for Taxcalc, Brightpay & Office365.
I suggest letting more time pass before responding, it might help change the client's expectation of an instant response.
What about setting up a shared email account which staff can access, to respond to the simpler queries? That helped my practice.
Would you use Self Assessment software that couldn't file amended returns?
EYUs are required for a number of reasons... e.g. if the client has not received PAYE refs before the cut-off date for RTIs (e.g. new businesses), fixing duplicate erroneous HMRC records (this happened when Moneysoft was used for the RTIs)
... And yes they would be useful to correct errors!
I am giving up on Moneysoft and switching to Brightpay for 2018/19.
-Moneysoft isn't supported on server installations
-Moneysoft can't do EYUs
-To get an overview of PAYE coding notices you need to use PDV software or do individual checks if using Moneysoft (Brightpay will apparently have an overview report for this in the 2019/20 version)
-(least important reason) Moneysoft looks so dated!
Also Brightpays's portal looks good for bigger payrolls.
If Brightpay can give me this additional functionality I will be happy to be paying more.
@john - yes friend BR and client HR.
The client is actually a very new one and he was dubious about the idea, but he thought it was worth checking with me. I think he will take my advice without additional written guidance, but thought it would good to 'hammer home' the point!!
Thanks all for your comments.
Yes it does, but you need to make sure the integration is set up correctly. Definitely worth speaking to Receipt Bank!
Which software are you using?
I have just spoken to HMRC, they insist it is the software providers fault and they agreed both can be claimed...
Just test-filed and also got error 8530 !
"The entry in box[PRO37] should not be present as there is an entry in [PRO20.1] Please check."
TaxCalc gives a warning but it doesn't stop you adding it in like it does in other situations...
Does anyone know what the bigger co's do - i.e. CCH, Iris?