Business Stream NO HELP Just threating demands
At end of 2013 I was contacted by Business Stream informing me that I had over paid for my water at my Irvine clinic and no further payments would be taken until this was sorted. Great you might think but 10 months later I reveived a bill for £2247.67 which included £90 fine. When I phoned and enquired about this I was informed that I had used a lot more water than normal. I explained that this was the 1st contact I had with Business Stream from last time in Dec 2013 and that the bill could not be correct, considering before Dec 2013 I was paying £49 per month and seem to have over paid by Dec 2013. I explained that we had a water leal which damaged the clinic and our insurance was dealing with the damage. Business Stream then said they would investigate the water loss and get back to me. I had contacted them on a few occassions asking if they had got any further but was told still looking into. The next contact I had was from Alan from their debt agency saying that I had to make payment now. I explain to Alan that Business Stream are still looking into it, he replied that they sent me an email on 9th Dec 2014 informing me that the amount stands as per following - As the water was loss through the sewage system scottish water would not amended the bill and if Business Stream raised the question with Scottish water they would reject it. I informed Alan from the debt agency that I did not receive this email which he replied aburptly that I did, (so rude) Alan who had a terriable attiuted towards me reluctantly sent me a copy of the email, that I did not receive then demanded that I sort this now which I replied that I will get back to him. To me Business Stream have decided not to take this complaint to Scottish water even although they know we could have not consumed this amount of water. Today i have contacted scottish business water direct myself also business stream. For many years we have paid Business Stream direct debt with no problems, but soon as we contacted them about water leak they dismiss our small business. I dont know what will happen now only hope this can be sorted we only have a sink and toilet that is used by one member of staff wednesday and thursday the rest of the week Strathearn clinic is closed. Business Stream do not care about small businesses what they should remember if it wasnt for businesses they would not have a company. I will be looking into changing.
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