Member Since: 15th Nov 2012
18th Mar 2019
Get well soon.
25th Feb 2019
Just one of the many annoyances.
Fortunately not many of ours actually had the money repaid, it just sat on the account as an overpayment. A quick call to the helpline - they know it is an issue - and it is sorted.
Working in that call centre must be a miserable job!!
22nd Feb 2019
We have this problem with HSBC.
As you say, the paper notification arrives afterwards BUT the client often receives the notification earlier and calls up asking for their money - then you have to manually check records to see what belongs to who.
Not the biggest HMRC headache we have but a pain nonetheless.
26th Nov 2018
Became aware of a similar situation recently.
Rental income of 8k declared - Bingo - no liability, hurrah!
Oops - what about the 50k salary!
19th Nov 2018
Same here, we all use one log in
8th Nov 2018
We are still receiving them. Got a couple this week.
Inexplicably, they now sent two single sided sheets of paper rather than a double sided one.
The environment is clearly not on their list of concerns.
8th Nov 2018
It seems HMRC will only be happy when they have removed us from the loop completely. I mean why would someone need an agent? They have a PTA ..... (cries into cup of tea!!)
27th Sep 2018
The other problem that keeps occurring is that once the SATR has been submitted, HMRC "correct" it for underpaid tax included in the tax code - even though this was an estimate and they now have the actual figures on the return. Reasonably easy to sort out if you get the right person on the phone but a another round of frustration and wasted time nonetheless.
25th Jul 2018
I believe you might be referring to interest on a qualifying loans - in which case helpsheet HS340 might assist you.
16th Jul 2018
I don't hold out much hope of anything changing but yes it is a frustration and a massive waste of time.
A number of clients have received a 17/18 notice of coding with an "estimate of underpaid tax for the year" included.
We have now assembled the self assessment return so know whether or not there is an underpayment and obviously do not include the estimate anywhere on the return. The return is submitted only for us to receive a revised computation a few weeks later where HMRC have amended the calculation to include their estimate!
Then begins the lottery of calling up and hoping you get someone sensible on the phone who can correct it without a 3 month wait.