Following our post yesterday that we will be moving all interaction with HMRC online with effect from 8th April, we've listened to the feedback and we’re halting the online changes as we recognise more needs to be done to ensure all HMRC's needs are met, whilst also encouraging them to transition to online services in the fullness of time.
Following our post yesterday that we will be moving all interaction with HMRC online with effect from 8th April, we've listened to the feedback and we’re halting the online changes as we recognise more needs to be done to ensure all HMRC's needs are met, whilst also encouraging them to transition to online services in the fullness of time.
From the 8th April 2024 until further notice our firm will be moving all interaction with HMRC online. Telephone calls will be dealt with by our webchat service. We guarantee a response rate even slower than that of HMRC. Correspondence will be answered by our AI-trained-and-informed chatbot personnel offering the ultimate in fictitious case law, enough to keep the courts busy for years.
Online services have transformed our lives and often provide a better service for managing tax – they’re quicker, easier and always available. They will never lose patience or tear their hair out when forced to wait hours for an answer, or expend hours trying to find an answer in an online maze.
Changing our services to encourage HMRC to self-serve online wherever possible will allow us to focus support where it is most needed helping those who are vulnerable and need extra support, burnt-out accountants for example.
The only casualties of the endless cycle of electronic gibberish this move will generate will be our joint customers, the taxpayers. Who gives a toss about them though.
Truly a new low on the plummeting graph of HMRC's incompetence. A time was when one phone call would have resolved the initial confusion that set in motion this train of horror. Now, the phone isn't answered; if it is, nine times out of ten at the other end is someone with lamentable training/knowledge of their own system; there's no one to take any responsibility anyway; their records are junk; simple courtesy has been replaced by the blinkered bully boy tactics of totalitarian regimes. Just ghastly.
"Back duty" - lovely sepia-tinted phrase from the era of real people. Like the Inspector at Finchley who wrote me a condolences letter on the death of an elderly client. Or the District Inspector at Norwood who answered a routine call about PAYE because the phones were busy that day. It turned out he was not only the District Inspector but also a qualified accountant and barrister.
All gone. It must be progress......mustn't it......?
To date there has never yet been, and probably never will be, a computerised accounting system that doesn't require rather more than zero knowledge of accounting to operate it.
"It's as simple as pressing a button" is just another step along the road into the world of illusion and lies that now governments, never mind Mark Zuckerberg, want us to live.
My answers
Following our post yesterday that we will be moving all interaction with HMRC online with effect from 8th April, we've listened to the feedback and we’re halting the online changes as we recognise more needs to be done to ensure all HMRC's needs are met, whilst also encouraging them to transition to online services in the fullness of time.
Following our post yesterday that we will be moving all interaction with HMRC online with effect from 8th April, we've listened to the feedback and we’re halting the online changes as we recognise more needs to be done to ensure all HMRC's needs are met, whilst also encouraging them to transition to online services in the fullness of time.
From the 8th April 2024 until further notice our firm will be moving all interaction with HMRC online. Telephone calls will be dealt with by our webchat service. We guarantee a response rate even slower than that of HMRC. Correspondence will be answered by our AI-trained-and-informed chatbot personnel offering the ultimate in fictitious case law, enough to keep the courts busy for years.
Online services have transformed our lives and often provide a better service for managing tax – they’re quicker, easier and always available. They will never lose patience or tear their hair out when forced to wait hours for an answer, or expend hours trying to find an answer in an online maze.
Changing our services to encourage HMRC to self-serve online wherever possible will allow us to focus support where it is most needed helping those who are vulnerable and need extra support, burnt-out accountants for example.
The only casualties of the endless cycle of electronic gibberish this move will generate will be our joint customers, the taxpayers. Who gives a toss about them though.
Truly a new low on the plummeting graph of HMRC's incompetence. A time was when one phone call would have resolved the initial confusion that set in motion this train of horror. Now, the phone isn't answered; if it is, nine times out of ten at the other end is someone with lamentable training/knowledge of their own system; there's no one to take any responsibility anyway; their records are junk; simple courtesy has been replaced by the blinkered bully boy tactics of totalitarian regimes. Just ghastly.
Same here. Email received this morning stating 2024!
Reliable as a Russian State news broadcast
It's like the founding commandments of Animal Farm that gradually had amendments added to them.
Original: "MTD will increase the tax take"
Amended "MTD will increase the tax take and cut the government salary bill"
"Back duty" - lovely sepia-tinted phrase from the era of real people. Like the Inspector at Finchley who wrote me a condolences letter on the death of an elderly client. Or the District Inspector at Norwood who answered a routine call about PAYE because the phones were busy that day. It turned out he was not only the District Inspector but also a qualified accountant and barrister.
All gone. It must be progress......mustn't it......?
To date there has never yet been, and probably never will be, a computerised accounting system that doesn't require rather more than zero knowledge of accounting to operate it.
"It's as simple as pressing a button" is just another step along the road into the world of illusion and lies that now governments, never mind Mark Zuckerberg, want us to live.
Great idea. My wife and I are going to get each other done and then renew our vows + a small addition: "With this microchip I do thee trust".