My turn to state the obvious. Keeping ESCA19 as it is, would be a good way of fostering a sense of customer service.
I've idly speculated to myself that the need for a 'customer service' ethos is simply to do away with the idea of civil service. However, if I was indeed a customer, I'd shop elsewhere. It wouldn't do any harm for staff morale if they didn't have to live down the embarrassment.
Thanks for that - good news for nano-businesses, in particular.
I am slightly perplexed that software specifications will be different next year and wonder if this seriously affects the value of the current pilot.
The No Complaints Department
Not allowing redress is a strange way to treat your customers.
Where is the case for revising the concession? Doing so now is an admission that HMRC still won't be able carry out their functions properly even with bang up to date RTI information.
I've used Moneysoft Final Accounts for sole traders quite successfully. Sometimes, for presentation purposes, I export it to spreadsheet, from which you can make a *.pdf attachment. I also make do with HTML for sending ad hoc breakdowns to clients. Like its parent, Money Manager, it hasn't been updated for years so you're better sticking with VT or some other template for company accounts.
Reminders and Penalties
Thanks for shaing your thoughts. I'd thought that sometime in the distant past I'd seen a 4 payslip booklet, for the Simplified Domestic Scheme, but may be mistaken. However, I'm all for saving trees and a 4/5 payslip booklet would also be more reassuring than filing nil payslips (which i do at present, or online, or both). HMRC would know, if you needed more payslips, if you informed them or risked a penalty by paying £4501+ next quarter.
I bet you're right, that the client concerned has paid at the post office with a cheque. They're an old fellas social club who won't be computerising so I've emailed Cumbernauld at the address at the bottom of the P30B.
Withdrawing payslip booklets is exactly the sort of cajoling we could do without when that can directly lead to late payment.
Quarterly PAYE and late Payment Penalties
Thanks Euan. What has set me off on this is my having used a 5 December payslip for the 5 January quarterly payment, and then receiving a reminder, as if no payment has been made.
Also, HMRC seem to be ramming home the message that 'you must tell us if no payment is due'. Why?
Ideally now, I would like to receive Yellow Giroslip booklets with just 4 printed payslips, but have also received one P30B form which makes me think that HMRC are not even going to send those, instead trying to push everyone to pay electronically; 250 employees or not.
All of the above and previous experience are prompting me to expect erroneous penalties by the cartload.
Any thoughts greatly appreciated.
Anyone knowthe best way of registering clients as wishing to pay quarterly?
I expect HMRC to be issuing these penalties like confetti and this seems a quick easy way to reduce exposure by 2/3s.
I don't suppose one can do this online like the simple "notification of no payment due" at http://www.hmrc.gov.uk/payinghmrc/paye-nil.htm
Ahhhh got it. Jan 06 Note.
Its crashed with a value error on the balance sheet, but at least I've got a bit further.