Yes, I keep getting the issue about the Northern Ireland driving licence with clients, and I am in Scotland. They have a UK licence and it won't accept the UK licence number - as it is expecting a Northern Ireland number. Several clients have then gone through the credit check questions (as the only option left) and failed - because they can't remember when things happened. I just wonder if this will ever get sorted and how do you feed back to HMRC to get it changed?
Thank you for that Helen. It has been interesting getting to know this system and trying to use it in practice. Perhaps the biggest issue we find is getting the client signed up for their own account in the first place - this usually needs a fair bit of hand holding. I had one experience where we asked the client to sign up for their own account before going any further, and they simply decided to go elsewhere as they were finding that bit too hard. However, one problem that I repeatedly come across is that HMRC think clients have a NI driving licence when they don't (they have a GB licence) which cuts down the options for identification. In my experience clients routinely fail the credit check questions as they can't remember when things happened. So you are left hoping HMRC ask for a passport and P60 (which often aren't given as options). I am wondering how to feed back to HMRC about the NI driving licence issue.
My answers
Yes, I keep getting the issue about the Northern Ireland driving licence with clients, and I am in Scotland. They have a UK licence and it won't accept the UK licence number - as it is expecting a Northern Ireland number. Several clients have then gone through the credit check questions (as the only option left) and failed - because they can't remember when things happened. I just wonder if this will ever get sorted and how do you feed back to HMRC to get it changed?
Thank you for that Helen. It has been interesting getting to know this system and trying to use it in practice. Perhaps the biggest issue we find is getting the client signed up for their own account in the first place - this usually needs a fair bit of hand holding. I had one experience where we asked the client to sign up for their own account before going any further, and they simply decided to go elsewhere as they were finding that bit too hard. However, one problem that I repeatedly come across is that HMRC think clients have a NI driving licence when they don't (they have a GB licence) which cuts down the options for identification. In my experience clients routinely fail the credit check questions as they can't remember when things happened. So you are left hoping HMRC ask for a passport and P60 (which often aren't given as options). I am wondering how to feed back to HMRC about the NI driving licence issue.