Member Since: 4th Apr 2013
15th May 2020
Oh right, I see
So the reason why the VAT Annual Accounting Unit based my client's new monthly installment on their turnover rather than the previous year's total VAT liability and cleared their bank account of £30,000 instead of £2,600 is because there's nobody there with 10,000 hours experience
Here's me thinking it's incompetence and negligence
4th May 2020
HMRC errors used to add unchargeable time, but not anymore. I've become well versed in establishing HMRC's fault, passing the charge on to the client and then recovering it for them from HMRC. It's a long drawn out procedure but I get full recompense at the end of it
Recompense may well come from the public purse, but the public purse is also paying the salaries of these poor performers
If everybody sought compensation they would soon make improvements, but I suspect most don't and just write off their time and HMRC carry on regardless
4th May 2020
Poor advice is the least of our problems...
The Annual Accounting Unit display a unique level of poor performance, since before the Coronavirus pandemic, that I've never experienced anywhere else:
- Complete failure to recognise applications for annual accounting made from within clients' own Gateway accounts
- Lost and destroyed annual accounting direct debit applications
- Issuing assessments for unfiled returns under MTD when the return can clearly be seen as filed through the Agents Service account
- Taking excessive payments on account through direct debit, without prior notice, that bear no relevance to the previous year's liability
All served up with a severely misplaced pervasive holier-than-thou attitude
In response to an enquiry we made on behalf of a client last week about a £30,000 payment on account, taken without notice, which was more than the total liability of the previous year, the reply was jokingly "Well we have to try to recoup money somehow". I'm afraid the client doesn't see the funny side of it now that his bank account has been cleared out and he has to run around trying to get the bank to refund it
11th Dec 2014
Why not customise the ribbon?
I don't know about Excel 2013, but I use 2010 and I simply went through the options menu to customise the ribbon and add my own tab. I then placed the commands that I frequently use on that tab.
I have instant access to shortcuts to Open, Open Recent File, Print Preview, New, etc. etc. Shortcuts can be created for any command in Excel and I've just checked and found a Send command that gives you a drop down with various options including send a copy of the document as a PDF attachment to an email.
Quite straightforward really.