Seems to me the client never even had a grasp of the basic reporting requirements for personal and company taxes. Adverts such as QuickBooks send out misleading information that by using their software all the hassle of running a company is taken care off, not that easy I'm afraid.
I phoned up the newly re-emerged agents HMRC helpline with 3 questions and the agent didn't know the answer to any of them but at least he never attempted to answer. Maybe they are told not to guess or answer where there is any reasonable doubt, maybe we will just get 'no comment' answers from now so there is no comeback.
My answers
Seems to me the client never even had a grasp of the basic reporting requirements for personal and company taxes. Adverts such as QuickBooks send out misleading information that by using their software all the hassle of running a company is taken care off, not that easy I'm afraid.
I phoned up the newly re-emerged agents HMRC helpline with 3 questions and the agent didn't know the answer to any of them but at least he never attempted to answer. Maybe they are told not to guess or answer where there is any reasonable doubt, maybe we will just get 'no comment' answers from now so there is no comeback.