Member Since: 24th Mar 2010
21st Sep 2011
If HMRC acted on consultations with the majority of its experienced staff who actually know what they would like to be doing instead of the "experts" who have no idea about what is involved, the situation would improve. Too many instances of ignoring "Murphy's Law" and change for the sake of it has wrecked the service. Over the years HMRC have issued a ludicrous number of staff surveys - and ignored the negative feedback.
2nd Aug 2011
"The pompous overbearing "we are never wrong", "you are guilty until proven innocent" approach by the majority of tax officers is unacceptable".
This is clearly not correct but as I have already said, you are welcome to your opinion.
Please do not attempt to convice me that something is so when I know otherwise.
I will continue to work with professionals on both sides of the fence to make the best of a less than satisfactory situation.
I wish you well in your efforts to do likewise.
...and there I will draw my own line under this thread.
1st Aug 2011
Personalizing the issues doe not do it for me.
We are all entitled to our opinions Topcat and you are very welcome to yours.
1st Aug 2011
A Robin is a bird but not all birds are Robins
Top cat’s sweeping generalisations are not very helpful. Having said that I agree that making appropriate representations will be the only way to see some improvement in service.
A swap that involves the shedding of -say 1000 experienced and capable staff for 1000 raw untrained personnel, who work from a pick list or flow chart, does not seem to be a good deal to me.
In truth a great deal more than 1000 staff with years of experience in their grades have been lost to the service over the past few years and those of a comparable background that remain have become bemused and frustrated by poor management at senior levels.
In my 35 year experience in HMRC I found certain accountants more capable and professional in their approach than others. It is the same in any walk of life. In the main we all do our best and it is only a minority that seek conflict by being unreasonable. Retaining a sense of proportion – often in difficult circumstances – helps retain a healthy balance.
5th Jul 2011
Another Twenty - Eighty plan....
KenKLM is, I think correct in his assumption that this is yet another "initiatve" driven by a group who have no idea what the personnel on the other side of their stargate are doing. Officers in Charge knew full well the agent dynamic on their patch as did the technical Inspectors who worked to their direction. Over time professional working relationships have been dismantled and rapport has been lost. It will get worse simply because there is no desire on the part of HMRC to put experienced personnel who"have been there and done it" in a position to effectively influence policy.
It was my understanding that part of the brief to "enable" taxpayers who had fallen by the wayside to get things right in future. As has already been observed, who now would want to take on someone in future with an unsatisfactory compliance record?
I feel for those on both sides of an ever widening divide that still try to provide a decent standard of service in very difficult circumstances.
8th Jun 2011
Definition of "Fact"
Comparisons between HMRC and any State sponsored Secret Police are simply outrageous.
The remarks display a total lack of any understanding of the function of HMRC and the people who work under its control.
The fact is that there are still a good number of very competent people within HMRC who struggle to implement and administer poorly thought out and badly judged policies. The trouble is that numbers are dwindling and such replacements that are put in post have no appreciation of how things were before the descent into chaos.
2nd Jun 2011
Stick to the point
I do not know where you two find the time to engage in this kind of sniping.
You are agents for goodness sake.
Take a leaf out of HMRC's book and ignore eachother.
As far as the issue under discussion is concerned, HMRC stand to benefit considerably more than any other party to the arrangement. This is about cost and not standards of service. I would not be inclined to cut my neighbour's grass whilst he puts his feet up - even if he let me use his mower free of charge!
7th Feb 2011
Simple Old Chestnut
Remarks about "Inept" staff and targeting an allocation of only 1000 cases show a total lack of understanding.
Blame the "processes" not the unfortunates who have to "take ownership" of them and make them work.
18th Oct 2010
Working with Tax Agents
Only two brief points to make;
Unrepresented taxpayers who find themselves involved in an enquiry are almost always advised by HMRC to seek professional representation - especially if there are early indications that significant amounts of tax etc are at stake.
If an Inspector has a choice of two cases to take up for enquiry, a judgement will be made that may very well factor-in that Inspector's experiences of both professional representatives.