Member Since: 19th Feb 2005
12th Feb 2020
I'm in a similar position - we had to pay £1700 for a 'module' addon, which we were told by our software partner at the time would be a one-off. Today they rang me to say they had just found from the software provider that its going to be an annual fee! (thankfully for us they are so p**d off with the software provider that they have now written their own addon, got it accredited by HMRC and offering it to their clients for free)
Also have had to do some 'fudging' - digital records are only as good as the people who input the information, when you're in an organisation with many people processing information who are not accountants, you can explain VAT rules until the cows come home.....
I now have my original 'VAT return spreadsheet' and a second 'reconcile the VAT return spreadsheet to the software VAT return spreadsheet'.
So agree its more costly and much more complicated!
4th Sep 2015
on the subject of tesco
In my credit control days, I used to detest ringing Tescos accounts payable - the phone line was terrible, I could hardly understand the staff and when there was an issue (which there often was) it was a nightmare to resolve. I can to this day quote word for word, in the same (probably bad when I try it) accent, the recorded message..... 'you are tru to tesco accounts paaayable, if yor call is for.......'
So for me, the communication difficulties put me off. I generally hate having to speak to overseas call centres for anything, EE are my current dislike, so why deliberately inflict it by outsourcing there. Not for me. Then again, I struggle understanding Scottish friends when they're talking, so maybe its just me!