A slightly different perspective - what turnover do you think you could reach with just yourself and a bookkeeper?If you both put in 40 hours a week? I know most accountants probably do a fair bit more than 40 hours but I have used this as a ball park.
In my experience clients tend to ask less and less over time simply because as they ask and you answer, they learn so eventually for your current bad habit clients, the problem should resolve itself.
But what I do is I have email templates that answer most of the more common questions. I very seldom get questions that I haven't answered previously and so it doesn't take long to fire an answer off and maintain good relationships. At the end of the email, you can include a line 'if you need any further help please give me a call or check out our FAQ section....etc'
Just a little side question, if I may; if a client arranges a time to pay with HMRC, will this affect his credit rating? A client is not going to be able to meet his full tax obligation by 31 Jan and he asked me whether it would affect his credit rating and I had no idea.
I would say take the money you would spend on flyers and join one or two sports clubs. Golf, sailing, tennis or anything else. Not only do you stay fit but people buy from people they trust (so don't cheat when scoring whatever sport you play!). I have found (by accident) that sports clubs are great for business. My monthly memberships fees are more than covered by business generated. I spend £70 per month on the gym and I have received 3 x £150 per month clients from it. Tennis and golf clubs are the same. I would join more clubs if I was allowed to.
Xero is perfect for a small company. We are a Mac based practice and have had no issues with Xero on a Mac. No drawbacks that I can see but that is just a general overview. Without more specifics on your business its difficult to tell. Xero is great software but it would be naive to say that it will suit everyone.
I have trialled HubDoc over the last three months to see whether it is a viable alternative to RB. The one thing I liked about HD was its ability to login to your online accounts and download the invoices without you having to do it. I know RB has started beta testing Fetch which would do the same.
I like Hubdoc and will continue to use it for my business and may recommend it to new clients, especially tech clients as they have loads of online accounts so HD would be better but I don't think it offers enough advantages to switch existing clients over.
I am going to look at AutoEntry next.
I use Practice Ignition to generate the LOE when a new client signs up. Although I had to create the contents of the letter initially. But you only have to do this once and the software creates the LOE depending on the services offered.
I am sure there are others. PI is expensive considering how often I add clients but it's handy when clients add and remove services and you need to re-issue the LOE.
I agree with johngroganjga. Ask them to be more specific. Chances are they won't know what they are looking for.
Yes this is a follow up question. Enquiry started Dec 2017 which I believe is within in the time lines allowed. Return was submitted on time.
In 8 years of dealing with HMRC I have not had much to complain about but this is getting a little tedious.
The compliance officer is now looking for the ‘invoices that created the salary payments’ - either this is a trick question or the officer isn’t 100% certain how payroll works.