Member Since: 9th Feb 2016
14th Jul 2021
Thank you for the pointer. Seems that it is a no-go for a client.
10th Jul 2021
Also, to answer the actual OP question.
In my case they were satisfied once I provided them my CIOT AMLS reg number and the copies of AMLS Financing Supervision Registration Answers supported by an email from CIOT confirming that I am registered with them (luckily, I had a compliance video visit from them a week before HMRC suspended my codes so contacted them directly).
10th Jul 2021
Did you manage to retain all 300+ clients, or had some of them already gone elsewhere by the time you’d managed to contact them?
I am lucky to have good relationship with lots of clients and managed to keep everyone other than 4 clients who required TYO for their mortgages and I couldn`t download these as had no access to HMRC system for a month. They are unfortunately gone and I am considering making a claim for a financial redress to HMRC.
9th Jul 2021
I recently had a similar issue with HMRC.
They suddenly suspended our SA and CT Agent codes on 10 June without any correspondence or contact from the Agent Maintainer Team. We have been supervised for AML by HMRC for years but moved to CIOT in Nov 2020.
Managed to get my codes reinstated on 14 June after sent all details and complaint to AM Team. The worst thing is that they have re-linked our CT clients back, but have totally ignored SA clients and instead of linking these back to our SA code, HMRC removed us as their Agent completely and sent 300+ clients letters saying that we have ceased trading.
It took me exactly a month (4 complaint letters, letter to MP and then a few other tricks) to get at least 200 clients linked back to SA code (still 100+ clients missing). The worst part is that no-one at AM Team answers to letters or complaints and no-one actually cares or takes responsibility for their errors. Not like I expected more from HMRC.
29th Jun 2021
I have a few NR clients who for various reasons have companies in UK.
I found it almost impossible to open a bank account with a high Street bank. Whereas challenger banks like Starling, Wise etc are more forthcoming to help in such circumstances.
This could be an option for a company with modest income as I personally find challenger banks to be a real pain when it comes to a higher TO and more complicated business transactions.
17th Mar 2021
Tesla Model 3 which is not flashy and very cheap to run as well as low BIK. Makes a great opening for BIK conversations.
26th Feb 2021
Just filed last SA and also last Partnership tax return. All stuck in the queue with a message from software that "HMRC are having connectivity issues".
12th Feb 2021
I am trying to file VAT return for non-MTD client via QBO since last night and still getting an error message that "user credentials are incorrect" despite the fact that nothing changed since the last quarter.
Can still however punch in the numbers on the HMRC portal and no issues with the login details. QBO are blaming HMRC and vice versa. Fun times.
5th Dec 2020
I complained to Agent helpline, ADR Team and also to Agent Maintainer Team. I will have a look through the old emails to see if can find any contact with them.
4th Dec 2020
Have experienced the same yesterday. After being on hold for c 40-45 mins it went silent and I just hanged up after listening to silence for another 15 minutes.