Thanks John - a great article
I use QBO. And as noted, I am paying for way more licences than I intend to use. Lesson learned about sales spiel.
I do find the whole marketing side from most providers quite aggressive, and the software a little too American. They are all in a rush to be the next big thing before getting the current software right.
I like that QBO have a helpline - although not manned by people with accounts knowledge. I also opted for Taxfiler whose email helpline seems to work well and by people who know their stuff. I hope this doesn't change under IRIS, but I do hope they keep up/catch up with the accounts being more up to speed with new regs.
At times I do wonder if the margins for smaller practices will be eroded due to software costs as we opt to pay for more speed / efficiency but that's another subject altogether.
"Those days are in the past for Sage" you say. I would think of another analogy that fits this century too because yours predate Sage or any accounting system.
If I had been to Keswick girls' school I'd have been on your case sooner but you mentioned it twice so here I am.