Very sad. My experience of IRIS has never been good.
First they took over freeway payroll, which we loved, and bogged it up with e-filing
Then Drumohr, again which we know and love. In fairness they've more or less left the software alone, but the support and admin is appalling. After three years I still await an apology from IRIS chief exec for charging my credit card with another firms renewal.
And now Compac... Which Keytime de-stabilised badly in the first instance when iBxrl came in, in fairness stablised now, but IRISs mucky fingers must be the kiss of death.
Pitch in Ive been volunteering with Tax Help for Older People for the past few years. It goes in fits and starts but averages a few hours a month. A few more practitioners helping TOP would be a good start at addressing the problems.
Differentiate I get your concern about existing clients.
My approach is to set a number of fixed fee packages, with " fair useage"clause as a guard against problem cases. The service level in fixed fee packages is slightly downtuned to existing clients, but equally the price bands are set to be realistic and not a give away.
Lead time IME it's easy to get behind on the recruiting curve with a new and growing business. Bear in mind that anyone who joins you will need an induction and settling in period, and your firm will also need a internal development phrase as systems and procedures adapt to a multi fee earner environment. As all that happens, you are still growing, and your need for assistance grows.
I think it's sometimes better to recruit early and be prepared.
My answers
Even with appalling internet my Times is downloaded and read daily, even if it's midnight. It's tradition...
Very sad. My experience of IRIS has never been good.
First they took over freeway payroll, which we loved, and bogged it up with e-filing
Then Drumohr, again which we know and love. In fairness they've more or less left the software alone, but the support and admin is appalling. After three years I still await an apology from IRIS chief exec for charging my credit card with another firms renewal.
And now Compac... Which Keytime de-stabilised badly in the first instance when iBxrl came in, in fairness stablised now, but IRISs mucky fingers must be the kiss of death.
Pitch in
Ive been volunteering with Tax Help for Older People for the past few years. It goes in fits and starts but averages a few hours a month. A few more practitioners helping TOP would be a good start at addressing the problems.
If it's syndicated
I would have expected better proofing for my money. Too many instances of "PAS" for my liking. Details count.
Link
Is it possible, Karen, to have a link to TPRs statement on this. I for one would like to see the detail.
Congratulations on the PC, may it lead to good things!
Differentiate
I get your concern about existing clients.
My approach is to set a number of fixed fee packages, with " fair useage"clause as a guard against problem cases. The service level in fixed fee packages is slightly downtuned to existing clients, but equally the price bands are set to be realistic and not a give away.
Nobody laid on the death bed and said "I wish I'd billed a few thousand pound more".
Life is too short, you were right to go on gut instinct.
Lead time
IME it's easy to get behind on the recruiting curve with a new and growing business. Bear in mind that anyone who joins you will need an induction and settling in period, and your firm will also need a internal development phrase as systems and procedures adapt to a multi fee earner environment. As all that happens, you are still growing, and your need for assistance grows.
I think it's sometimes better to recruit early and be prepared.
Phew
8 1/2 years - thats a fair stretch, even with remission.
Never worth it... greed, horrid thing...