Xero, for me is best and works best with 3rd party add ons like bank feeds, reporting apps etc, followed by QBO & Freeagent. Sage cloud stuff is a mile away from Xero.
Starling have been great for us as impossible to open a high street account locally since lock down started. Works great with Xero. I have an account with them now also very good. They were also great at getting the BBL out to people with same day payouts in some cases.
You would need to see the numbers better it does seem low, unless as others have said he does not put much time and it runs itself, and he gets £100k per year.
I use all modules and very happy with the product.
My only gripe would be either do a good PM solution or agree to work with Senta/Pixie/AM, but they dont seem to want to work with anyone else and the PM side is weak.
The only other thing I would say is some features are billed as a billable extra which should be part of the core product like e signing and the Co House link up.
Other than that I think the cloud connect product is very good and when you need them Tech support are very good. The software keeps moving forward each year which is good.
I am suprised there is much uptake as if a business is not busy enough to give you full time hours I cannot see they will pay the top up hours out of own pocket.
In things like hospitality I would imagine you get offered a fresh contract with the hours you are needed for on take it or redundancy basis.
Everyone who is on monthly fee gets access to quick query service, so anything that is answered in 10 minutes is covered, longer than that they are quoted for and time for delivery given. This quickly removed a lot of repeat queries we used to get.
(The 10 minute rule has slipped through Covid and we could have charged for more services than we have).
Scope creep needs to be dealt with, join Go Proposal as there is loads of resource there to help you deal with it. We used to miss a lot of extras out, like payroll numbers increasing etc but getting better with it.
As mentioned above its important to communicate what is an extra to clients and having transparent engagements letters in place.
A big drain is "fixing stuff in xero" where staff would do it and not bring it clients attention and not mention to me to raise costs for it, but we are getting better at picking up extras now.
Everyone who is on monthly fee gets access to quick query service, so anything that is answered in 10 minutes is covered, longer than that they are quoted for and time for delivery given. This quickly removed a lot of repeat queries we used to get.
(The 10 minute rule has slipped through Covid and we could have charged for more services than we have).
Scope creep needs to be dealt with, join Go Proposal as there is loads of resource there to help you deal with it. We used to miss a lot of extras out, like payroll numbers increasing etc but getting better with it.
As mentioned above its important to communicate what is an extra to clients and having transparent engagements letters in place.
A big drain is "fixing stuff in xero" where staff would do it and not bring it clients attention and not mention to me to raise costs for it, but we are getting better at picking up extras now.
My answers
sign up to Go Proposal if you are unsure of your pricing. Its provides a professional proposal and LOE and keeps your pricing consistent
Word on the street is some support for hospitality trading in tier 2.
Maybe a rebranded scheme "Eat out to help out, but don't lick anyone"
Xero, for me is best and works best with 3rd party add ons like bank feeds, reporting apps etc, followed by QBO & Freeagent. Sage cloud stuff is a mile away from Xero.
Starling have been great for us as impossible to open a high street account locally since lock down started. Works great with Xero. I have an account with them now also very good. They were also great at getting the BBL out to people with same day payouts in some cases.
You would need to see the numbers better it does seem low, unless as others have said he does not put much time and it runs itself, and he gets £100k per year.
It could be that his fees are just low though,
I use all modules and very happy with the product.
My only gripe would be either do a good PM solution or agree to work with Senta/Pixie/AM, but they dont seem to want to work with anyone else and the PM side is weak.
The only other thing I would say is some features are billed as a billable extra which should be part of the core product like e signing and the Co House link up.
Other than that I think the cloud connect product is very good and when you need them Tech support are very good. The software keeps moving forward each year which is good.
I am suprised there is much uptake as if a business is not busy enough to give you full time hours I cannot see they will pay the top up hours out of own pocket.
In things like hospitality I would imagine you get offered a fresh contract with the hours you are needed for on take it or redundancy basis.
How did you manage that?
Everyone who is on monthly fee gets access to quick query service, so anything that is answered in 10 minutes is covered, longer than that they are quoted for and time for delivery given. This quickly removed a lot of repeat queries we used to get.
(The 10 minute rule has slipped through Covid and we could have charged for more services than we have).
Scope creep needs to be dealt with, join Go Proposal as there is loads of resource there to help you deal with it. We used to miss a lot of extras out, like payroll numbers increasing etc but getting better with it.
As mentioned above its important to communicate what is an extra to clients and having transparent engagements letters in place.
A big drain is "fixing stuff in xero" where staff would do it and not bring it clients attention and not mention to me to raise costs for it, but we are getting better at picking up extras now.
Everyone who is on monthly fee gets access to quick query service, so anything that is answered in 10 minutes is covered, longer than that they are quoted for and time for delivery given. This quickly removed a lot of repeat queries we used to get.
(The 10 minute rule has slipped through Covid and we could have charged for more services than we have).
Scope creep needs to be dealt with, join Go Proposal as there is loads of resource there to help you deal with it. We used to miss a lot of extras out, like payroll numbers increasing etc but getting better with it.
As mentioned above its important to communicate what is an extra to clients and having transparent engagements letters in place.
A big drain is "fixing stuff in xero" where staff would do it and not bring it clients attention and not mention to me to raise costs for it, but we are getting better at picking up extras now.