They are an absolute joke. I have been trying to get a correct bill since May. 3 year deal signed but they are incapable of sending a bill that matches it.
I have been sent 3 bills - all wrong. Nobody seems to be taking it seriously. Even though I have cancelled the DD in case they take the wrong amount on the bill
Shocking customer service, was told to email complaints, done that but still nobody bothers.
I tried to go through it for one where I am the Trustee, the system currently crashes out with "page not found" when doing the identity checks. I will leave it a few weeks and try again,
I can see I am going to have problems with clients who don't want the hassle of the digital handshake when they have already supplied 64-8. Hard to explain to them that I need both.
The system is unnecessarily complex and we have fun explaining it to clients, especially when it doesn't apply to all income.
Why HMRC can get it so wrong is shocking. We have written to HMRC to request an explanation of the charge for Scottish taxpayers an I assume it will become another exclusion case. I will leave feedback if they get round to replying. I have also put a question on the agents forum to see if HMRC respond there.
Thanks, the bands are not changed for this tax payer as the pension is a NHS superannuation scheme so no relief at source. Working backwards I can see that part of the pension excess tax is being charged at 46% under Scottish rules but I don't see how.
Phone call to HMRC technical team drew a blank as well. I will ask for a written explanation. I can't overwrite the software calculation.
We have come across this too. We use both Brightpay and IRIS for payroll and in both cases the software needed to be overwritten to take the correct pension based on notional pay
My answers
they are totally useless. I am still waiting for correct invoices. Oh for the day we can dump them, a total shambles
They are an absolute joke. I have been trying to get a correct bill since May. 3 year deal signed but they are incapable of sending a bill that matches it.
I have been sent 3 bills - all wrong. Nobody seems to be taking it seriously. Even though I have cancelled the DD in case they take the wrong amount on the bill
Shocking customer service, was told to email complaints, done that but still nobody bothers.
We are with bank of Scotland part of Lloyds group. The only way to do it is to convert to a commercial account rather then a business account.
We use Brightpay for payroll and Modulr to make payments. It was a bit of a pain to set up but once running it is very simple and fully integrated
I tried to go through it for one where I am the Trustee, the system currently crashes out with "page not found" when doing the identity checks. I will leave it a few weeks and try again,
I can see I am going to have problems with clients who don't want the hassle of the digital handshake when they have already supplied 64-8. Hard to explain to them that I need both.
The system is unnecessarily complex and we have fun explaining it to clients, especially when it doesn't apply to all income.
Why HMRC can get it so wrong is shocking. We have written to HMRC to request an explanation of the charge for Scottish taxpayers an I assume it will become another exclusion case. I will leave feedback if they get round to replying. I have also put a question on the agents forum to see if HMRC respond there.
Thanks, the bands are not changed for this tax payer as the pension is a NHS superannuation scheme so no relief at source. Working backwards I can see that part of the pension excess tax is being charged at 46% under Scottish rules but I don't see how.
Phone call to HMRC technical team drew a blank as well. I will ask for a written explanation. I can't overwrite the software calculation.
We have come across this too. We use both Brightpay and IRIS for payroll and in both cases the software needed to be overwritten to take the correct pension based on notional pay