Member Since: 20th Oct 2009
Della Hudson was part of the class of 2009. She built up Hudson Business Accountants and Advisers from her kitchen table to a small team of flexible workers with independent premises in Nailsea, near Bristol. The firm ran regular Money Matters seminars and other training and webinars. Della sold the firm in 2017 in order to focus on the business consultancy side and to write her first business book,The Numbers Business: how to build a cloud accountancy practice’, winner of the Specialist category in the 2019 Business Book Awards. In the wake of the coronavirus crisis, she set up a new firm, Minerva Accountants, in May 2020.
Coach/mentor for accountants Minerva Accountants
7th Jul 2020
Excellent advice, Nick
We've been working on communication with weekly update webinars while we were in the thick of it.
-what we know
-what we don't know (very hard for experts to admit this as we're used to knowing more than our clients)
-we will be in touch as we know more (ie please don't call us, we'll call you!)
-more info next week and encouraging Qs through this webinar so we're not repeating the same things to clients individually
This meant that clients weren't chasing individually which saved a huge amount of our time
Triaging clients to analyse the support they need
Also acknowledging receipt of work (not waiting for the chaser) and that usual timescales are impacted because of xxx with a new estimate of turnaround time if possible
17th May 2019
I want to help my clients which means making them feel comfortable enough to open up about the problems in their business, to believe that I understand where they’re coming from, and to then listen to my advice. This usually means wearing something similar to my client so that the relationship is more equal. They are, of course, experts in their own field.
5th May 2019
Is this even an issue?
We ran a successful business based on 9-5 Mon-Fri and closed between Christmas and New Year. None of the team actually worked all of those hours because they were either part time or trainees. Even my own working week was only 25 hours.
Why does anybody need to work longer hours? Numerous studies have shown that productivity reduces with longer hours. We all need a decent work life balance to perform at our best.
20th Apr 2019
I made just 2 reports throughout the years of running my own practice. Neither was a client because, if we spotted any problems with our own clients, they understood the need to correct it and allowed us to do so.
Perhaps we were lucky or perhaps it was our client selection process.
18th Jan 2019
Thanks, Richard. A fascinating article
7th Dec 2018
Another vote for nothing to do with accountancy. I’m not very acquisitive so perhaps a spa day, dinner in a good restaurant or a trip to the ballet. Failing that red wine, beer (thank you for testing for me) or chocolate always go down well
5th Dec 2018
5th Dec 2018
27th Oct 2018
I went to the consultations and had my moan there a few years ago.
This is the silver lining on the compulsory cloud.
19th Sep 2018
Sounds as though you’re in a good position to pick up more clients as you’ve already prepared your existing client base