I am getting really fed up with HMRC's errors. I have had a series of them in the last 2 weeks: Finish tax return and client is happy because they are due a tax refund. TR submitted and HMRC processes a larger refund because they have omitted the first POA for 2018/19.
Phone call to Agents Line has been answered promptly on each occasion. Problem is recognised but it is too late to stop the refund. Client now owes the POA and payment is due by 31.1.19. It is easier to make payment quickly and avoid penalties etc as these just cause more problems later. Client is abroad / away / doesn't have online banking etc so making a payment quickly is not ideal.
Has anyone any idea what happens with the RS? Can the client keep it.
Client is very understanding when I explain the problem and ask them to pay the POA even though the refund has not arrived yet. They know that HMRC is so chaotic they do not blame me.
Repeat this issue again and again.
No chance of HMRC compensating me for my time when I have other work that I should be doing.
How can HMRC have let their standards fall so appallingly?