And what will you do with it?
You're making such a fuss about wanting to know the advisors personal details. What are you going to do with these details once you have them? The point is an advisor giving you his full name will not enable his Team Leader to trace your call any better. Your National Insurance number is all that is needed to trace a call. The names of the advisors that have dealt with you in the past are all listed there with the time and date. The call recording ID is there and the call can be listened to all from your NINO. You imply a lack of professionalism, well that goes both ways. There are better ways to deal with not getting what you want than ranting about it on line. Just phone back and in a calm, professional manner try again. It's amazing how far being calm with someone will get you. After all put someone on edge and you can't expect the best from them.
By the way, 15 years ago we didn't have finger tip access to a persons details, you couldn't take a virtual walk down their street or a look in their garden from a satellite and 15 years ago the technology wasn't there for every telephone call to be traced with ease.
This user has not written any comments yet.