Good luck Angela. I have to admit to being quite spooked that this can happen to a bona fide firm of accountants and there is literally nothing you can do but wait for HMRC which, as we all know, is often a frustrating business!
Yes, but not from HMRC's website. The 4th search worked for me to but was from an accountant's website and sent me to a link to a form wanting me to send the completed form to:
Inland Revenue
Electronic Business Unit
Hockney House
Quayside
Shipley
West Yorkshire BD18 3ST
My issue, to be more specific, is I don't want to wander onto an outdated website and access an outdated form. When did the Inland Revenue become HMRC?
Initial meeting at the client's address is still the norm for me. In fact I much prefer to have my initial meeting at my client's premises. It makes the AML and client on-boarding easier for one thing.
After that, my preference would be online meetings or meetings at my premises. I must admit I am a bit "old-school" in my methods though!!
Thank goodness someone has shown some common sense with this. Good news in my view. I would like to have seen the discussions that led to this change of mind.
I still feel that, in HMRC's management's view, talking to tax payers as a major inconvenience that they would rather not have to bother with.
Good to know the best tactics to actually speak with someone. On a similar note, I have found the best way to get through on the "Chat Bot" version of the ADL is to type "May I speak with an agent please" repeatedly (as the chat bot too often seems too busy to speak with anyone). I often get a repeated message that they are too busy but if you re-type the same message, it usually takes 5 attempts before even the chat bot gives in and lets you speak with someone.
It is almost as if HMRC aren't interested in speaking / conversing with their "customers".
I'm not sure what planet you are on thinking this will make any difference to the way HMRC portrays customer satisfaction levels. Judging by the way things have been reported on past performances, I would guess they'll record this as if you were fully satisfied (accidentally missed the word NOT in your feedback) and that the call was answered in minus 10 seconds!
My answers
Good luck Angela. I have to admit to being quite spooked that this can happen to a bona fide firm of accountants and there is literally nothing you can do but wait for HMRC which, as we all know, is often a frustrating business!
I presume you saw this post on here last week?
https://www.accountingweb.co.uk/any-answers/hmrc-locked-agent-services-a...
On this subject, is there any way of setting up two-tier authorisation for Agent Services Accounts?
Yes and sadly so true. This was a text from yesteryear, replying to my text asking a (now former) client to come in to sign his tax return:
"Yeah that's not great at all I'd it. few my mates doing it themselves and taking home like 3.5/4K ? Reckon it'll benefit me doing it myself mate ?"
You can guess the rest!
I suppose you could tell them you've been done for drunk driving so it would be easier to have the meeting online / at your offices???
I think I would just turn up and build the additional time into my billing. Certainly beats my first suggestion! ;-)
Yes, but not from HMRC's website. The 4th search worked for me to but was from an accountant's website and sent me to a link to a form wanting me to send the completed form to:
Inland Revenue
Electronic Business Unit
Hockney House
Quayside
Shipley
West Yorkshire BD18 3ST
My issue, to be more specific, is I don't want to wander onto an outdated website and access an outdated form. When did the Inland Revenue become HMRC?
I'll try sending just the 64-8. Anyone else found this works for PAYE?
Initial meeting at the client's address is still the norm for me. In fact I much prefer to have my initial meeting at my client's premises. It makes the AML and client on-boarding easier for one thing.
After that, my preference would be online meetings or meetings at my premises. I must admit I am a bit "old-school" in my methods though!!
Thank goodness someone has shown some common sense with this. Good news in my view. I would like to have seen the discussions that led to this change of mind.
I still feel that, in HMRC's management's view, talking to tax payers as a major inconvenience that they would rather not have to bother with.
I think you got lucky. I called the ADL at 4pm last Friday. The call was answered at 5.20pm (1 hour twenty minutes).
Good to know the best tactics to actually speak with someone. On a similar note, I have found the best way to get through on the "Chat Bot" version of the ADL is to type "May I speak with an agent please" repeatedly (as the chat bot too often seems too busy to speak with anyone). I often get a repeated message that they are too busy but if you re-type the same message, it usually takes 5 attempts before even the chat bot gives in and lets you speak with someone.
It is almost as if HMRC aren't interested in speaking / conversing with their "customers".
I'm not sure what planet you are on thinking this will make any difference to the way HMRC portrays customer satisfaction levels. Judging by the way things have been reported on past performances, I would guess they'll record this as if you were fully satisfied (accidentally missed the word NOT in your feedback) and that the call was answered in minus 10 seconds!