I'd be sorely tempted to keep then on hold for 40 minutes whilst advising them that their call is important to me but that I'm currently experiencing high call volumes, revenge is a dish best served cold.
Sadly lockdown has legitimised terrible customer service with H.M.R.C., I get the impression that before they deign to answer they pop the kettle on, put a couple of slices in the toaster, check today's racing results and then when bored stiff pick up the phone some half hour later, try and put that down on a fee note to a client.
My answers
I'd be sorely tempted to keep then on hold for 40 minutes whilst advising them that their call is important to me but that I'm currently experiencing high call volumes, revenge is a dish best served cold.
Sadly lockdown has legitimised terrible customer service with H.M.R.C., I get the impression that before they deign to answer they pop the kettle on, put a couple of slices in the toaster, check today's racing results and then when bored stiff pick up the phone some half hour later, try and put that down on a fee note to a client.