I agree, it really doesn't take that long! And if you're being interrupted, do it in the evening when it's nice and quiet. We all have to pull together on this, what's a little overtime when it's people's livelihoods at stake.
Only time I ever heard of this happening from a client it was the purchase invoices that flew out of the van window so it was actually in HMRC's favour!
We've had problems with Line50 (trial balances that don't balance!) but managed to sort them out ourselves as Sage didn't seem interested - just told us to run check data, which showed nothing. This is still 2009 though!
Also have two clients running Instants and in both cases, after installing an upgrade, the data has become corrupted and does not balance. Neither have had helpful advice from Sage other than the suggestion of an expensive rebuild of the data, but both are wary of spending the money only for it to happen again.
Considering you pay so much for the privilege of using Line50, you would at least expect it to work. If you bought anything else that didn't work you'd simply take it back to the shop and it would be replaced with something that did. You wouldn't spend hours trying to fix it or be expected to pay them to fix a problem that they caused in the first place. Aaarrghhh!
My answers
I agree, it really doesn't take that long! And if you're being interrupted, do it in the evening when it's nice and quiet. We all have to pull together on this, what's a little overtime when it's people's livelihoods at stake.
Only time I ever heard of this happening from a client it was the purchase invoices that flew out of the van window so it was actually in HMRC's favour!
Instants too
We've had problems with Line50 (trial balances that don't balance!) but managed to sort them out ourselves as Sage didn't seem interested - just told us to run check data, which showed nothing. This is still 2009 though!
Also have two clients running Instants and in both cases, after installing an upgrade, the data has become corrupted and does not balance. Neither have had helpful advice from Sage other than the suggestion of an expensive rebuild of the data, but both are wary of spending the money only for it to happen again.
Considering you pay so much for the privilege of using Line50, you would at least expect it to work. If you bought anything else that didn't work you'd simply take it back to the shop and it would be replaced with something that did. You wouldn't spend hours trying to fix it or be expected to pay them to fix a problem that they caused in the first place. Aaarrghhh!
Yours
Frustrated, Powys