They only deal with post older than ONE YEAR? Is that the acceptable limit deemed by HMRC?
We would still queue, this software just means we dont have to hear the hold music... We need priority access like the ADL had pre-covid!
I commend ICAEW for at least pushing HMRC to improve service levels in this regard.
Still not good enough. The complaints should still stand. 10 mins is still a long time to wait when we have been used to 1 minute. Everyone else is being asked to get back in the office, so should HMRC!
My answers
They only deal with post older than ONE YEAR? Is that the acceptable limit deemed by HMRC?
We would still queue, this software just means we dont have to hear the hold music... We need priority access like the ADL had pre-covid!
I commend ICAEW for at least pushing HMRC to improve service levels in this regard.
Still not good enough. The complaints should still stand. 10 mins is still a long time to wait when we have been used to 1 minute. Everyone else is being asked to get back in the office, so should HMRC!