Good news is, they answered the phone quite quickly both times I called. Bad news is they couldnt tell me what information was wrong or what it should be, he only assumed that it was MTD that had mucked up the information (as rmillaaree said in the first reply above). If you want to use that old authorisation, maybe try back-dating the previous Box 5 figures if you have that info. He was also quite scathing about the whole ASA log in situation and system design. He was the first person in about 5 calls that was aware of what the problems are and how to side-step your way in.
I've spent a lot of the afternoon on the phone to HMRC. It would appear when they started transferring over 'files to MTD system' which I presume is when we started to have to go through that weird double log in thing to the ASA, that deleted the information on the old system. Therefore the figures from the 'last VAT return' could be any of the last few quarters and won't be the last VAT return. And instead of it telling you what is wrong it just says 'failed'. Which is of no use whatsoever. At least that's what he thinks might be going wrong. So a big fail by HMRC in the very first step!
So the best way to do it is to get into your ASA. If have book-marked the HMRC log-in, well guess what, that doesnt work either. Another massive fail Jim. You can only tell if you are in the wrong place if the text is green. It needs to be blue. And the only way to get to the right place is is go to www.gov.uk and search for 'agent services account' and log in from there and then go down to ask a client to authorise you, and then copy and paste a link which you then send to your client and then they can log in and themselves and authorise you.
Thats the stage I'm up to, will be 'interesting' to see what more hoops I have to get through before I can sign them up for MTD.
I dread to think what a mess they will make of it for IT in 2024. It's going to be utter shambles!
I've spent the last couple of hours looking for an Etsy report showing sales and customer locations, and can't find it, does anybody actually know for certain that Etsy do a report that's of any use for owrking out the VAT ?
I couldnt figure out how to do it last October, so went back to paper, but it took 7 months and 3 phone calls for HMRC to finally say they havnt got the forms, so I'm starting from scratch, just waiting for the client to return the forms again.
I wouldnt bother, when I last called them, they took 25 minutes to answer, 5 minutes to run through security and start talking about the tax code they had given my client...and as always, on the stroke of 30 minutes, cut off. Half an hour of my time wasted, but also her time. She can probably only take about 14 calls a day, and half of them will be a total waste of time.
They probably call it telephony cutoffery and have told Jim Harra what a great success it's been.
I had exactly the same issue. The client seems to have gone quiet/away since I told her she had to set up a government gateway herself and update her details. I think a lot of people are now thinking 'well if they make it so hard for us to pay tax, I'm not going to bother'. And wait until they start hearing about MTD for ITSA, an awful lot of people will prefer to take the risk of not declaring anything rather than going through all that nonsense. And who can blame them ?
Trolling: And he's already had 40 hits, make this 41.
"In internet slang, a troll is a person who posts inflammatory, insincere, digressive,[1] extraneous, or off-topic messages in an online community (such as social media (Twitter, Facebook, Instagram, etc.), a newsgroup, forum, chat room, online video game, or blog), with the intent of provoking readers into displaying emotional responses,[2] or manipulating others' perception. This is typically for the troll's amusement."
My answers
That box is greyed out. But its the prior year balances being added into this year that is the problem.
Good news is, they answered the phone quite quickly both times I called. Bad news is they couldnt tell me what information was wrong or what it should be, he only assumed that it was MTD that had mucked up the information (as rmillaaree said in the first reply above). If you want to use that old authorisation, maybe try back-dating the previous Box 5 figures if you have that info. He was also quite scathing about the whole ASA log in situation and system design. He was the first person in about 5 calls that was aware of what the problems are and how to side-step your way in.
I've spent a lot of the afternoon on the phone to HMRC. It would appear when they started transferring over 'files to MTD system' which I presume is when we started to have to go through that weird double log in thing to the ASA, that deleted the information on the old system. Therefore the figures from the 'last VAT return' could be any of the last few quarters and won't be the last VAT return. And instead of it telling you what is wrong it just says 'failed'. Which is of no use whatsoever. At least that's what he thinks might be going wrong. So a big fail by HMRC in the very first step!
So the best way to do it is to get into your ASA. If have book-marked the HMRC log-in, well guess what, that doesnt work either. Another massive fail Jim. You can only tell if you are in the wrong place if the text is green. It needs to be blue. And the only way to get to the right place is is go to www.gov.uk and search for 'agent services account' and log in from there and then go down to ask a client to authorise you, and then copy and paste a link which you then send to your client and then they can log in and themselves and authorise you.
Thats the stage I'm up to, will be 'interesting' to see what more hoops I have to get through before I can sign them up for MTD.
I dread to think what a mess they will make of it for IT in 2024. It's going to be utter shambles!
Blimey, are you a Fulham fan then ? Or the O's ?
I've spent the last couple of hours looking for an Etsy report showing sales and customer locations, and can't find it, does anybody actually know for certain that Etsy do a report that's of any use for owrking out the VAT ?
I couldnt figure out how to do it last October, so went back to paper, but it took 7 months and 3 phone calls for HMRC to finally say they havnt got the forms, so I'm starting from scratch, just waiting for the client to return the forms again.
I wouldnt bother, when I last called them, they took 25 minutes to answer, 5 minutes to run through security and start talking about the tax code they had given my client...and as always, on the stroke of 30 minutes, cut off. Half an hour of my time wasted, but also her time. She can probably only take about 14 calls a day, and half of them will be a total waste of time.
They probably call it telephony cutoffery and have told Jim Harra what a great success it's been.
The old 'send to the back office' thing. Why don't they just go back to basics and call it what it's been called for centuries, a bin.
I had exactly the same issue. The client seems to have gone quiet/away since I told her she had to set up a government gateway herself and update her details. I think a lot of people are now thinking 'well if they make it so hard for us to pay tax, I'm not going to bother'. And wait until they start hearing about MTD for ITSA, an awful lot of people will prefer to take the risk of not declaring anything rather than going through all that nonsense. And who can blame them ?
Trolling: And he's already had 40 hits, make this 41.
"In internet slang, a troll is a person who posts inflammatory, insincere, digressive,[1] extraneous, or off-topic messages in an online community (such as social media (Twitter, Facebook, Instagram, etc.), a newsgroup, forum, chat room, online video game, or blog), with the intent of provoking readers into displaying emotional responses,[2] or manipulating others' perception. This is typically for the troll's amusement."