Member Since: 1st Mar 2017
1st Mar 2017
We are a small charity supporting victims of domestic abuse and Business Stream have been unbelievably awful towards us. They sent us a huge bill for a tiny office we rent, ignoring the fact that the office was used for about 4 hours each week. We had been paying off the amount but these high costs were a big part of the reason that we decided to give up the office and concentrate on our main area. However, despite being informed that we were giving up the tenancy at the time, Business Stream have continued to bill us - the account at the time of us giving up the office was over £400 in credit because they had been overcharging us - and they are doing everything they can to dodge out of paying us that money back. This has been going on for over a year now and is totally unacceptable....and of course, every time I call them trying to argue the point my company is being charged the use of a premium rate number. Totally disgusting. I also think it's very cowardly tactics of Scottish Water to use this mickey mouse set up called Business Stream in order to bully their customers.