There are payroll bureau out there that are currently sole traders or very small partnerships working out of their back bedroom so nothing illegal about it. However, how would you provide cover for your holidays? What happens if you go sick or have an accident and cannot process your clients payrolls?
In our opinion you should never email payroll documents as email is notoriously insecure, everything we do is via our secure portal (including payslips).
As a payroll bureau we have had numerous conversations with accountants and by and large they seem to be protective of their payrolls and see us a competitors for their other business which really is not the case. In fact one accountant we do deal with does their clients payrolls but outsource their own to us for confidentiality!!
Whatever you decide to do good luck, there is plenty of business out there for us all.
If he banks with NatWest he should be able to submit a "bankline" file which his current provider should be able to output. I believe most banks have a similar facility. As far as I am aware no bureau offers this as a standalone service, we certainly don't. https://www.business.natwest.com/business/ways-to-bank/bankline.html
Is it possible to ask the issuing bank to contact the payee to cancel?
Have a look at www.reallysimplesystems.com CRM, I think it may do a lot of what you require. You can schedule tasks and make notes.
As mentioned by previous contributors the speed of transfer depends on the quality of information supplied.
All payroll software can output information in .csv format which can be manipulated for importation but if your current supplier drags their feet there is very little you can do apart from supply payslips from the start of the tax year.
With only 14 employees currently this should be a fairly quick process however bear in mind that a parallel run should be undertaken prior to going live.
We don't charge any extra as it is all part of the payroll process and included in our pricing to clients.
We ask our clients to use our secure portal to enter data or upload spreadsheets to us using the portal for us to dataload.
You cannot legally do a credit check on an individual without their permission.