Is that a joke? We have had problems of a varying nature for the last two weeks. Problems such as:
Simply not being able to log in because the site is too busy (understandable)
Being told we have timed out just seconds after logging in
Being told that we have not used the login for 30 minutes and being automatically logged out, again within seconds of logging in
On asking to print P60 forms, the screen says that they are loading, but they never do
being given the message that the user ID and Password were incorrect when entered for submission, even though it eventually transpired that it was the PAYE reference that was actually one digit short, the ID and password being correct all along.
And now, last night, whilst filing a client under the unauthorised list, the system told me half way through submission that the system has suddenly become busy. This morning I receive a confirmation of submission e-mail, but all attempts to access the client for printouts are still met with the message that the system is busy. (Despite being able to access other clients without a problem)
My answers
Is that a joke?
We have had problems of a varying nature for the last two weeks.
Problems such as:
Simply not being able to log in because the site is too busy (understandable)
Being told we have timed out just seconds after logging in
Being told that we have not used the login for 30 minutes and being automatically logged out, again within seconds of logging in
On asking to print P60 forms, the screen says that they are loading, but they never do
being given the message that the user ID and Password were incorrect when entered for submission, even though it eventually transpired that it was the PAYE reference that was actually one digit short, the ID and password being correct all along.
And now, last night, whilst filing a client under the unauthorised list, the system told me half way through submission that the system has suddenly become busy. This morning I receive a confirmation of submission e-mail, but all attempts to access the client for printouts are still met with the message that the system is busy. (Despite being able to access other clients without a problem)
What a mess!
MH