Member Since: 21st Jun 2006
4th Apr 2017
I would have advised them of the 5% penalty and told them to pay something up front. Problem is that they, as many clients, don't see £100 as a problem.
Having said that they are being totally unreasonable in expecting you to pay for their tardiness and sound like the type of client who will always point the finger. Get rid of them! Good luck getting paid