There is a possible chicken and egg problem here. Customer does not want to pay while the job is incomplete, the payment of fee being the only leverage over completion of the job.
The accountant does not want to file the return while the fee is outstanding, filing being the only leverage that the accountant has over receipt of fees.
Amazing. Not the downtime, just the notice. Of course I expected the downtime but looked online this morning and there was none planned (on the website at that time) and I thought gosh they must have been clever this year. But after lunch they say down from 5. Guess the tax year end must have just crept up on them.
Most (perhaps all?) HMRC web pages have a feedback link for comments. I have never used it before but tried it here. It even prompts you to enter your own email address and tick a box saying that you would appreciate a response.
Anyway, this page had that link so I thought I would try it out. It contained no personal or confidential information; simply asked whether the online form would be restored.
I got a response by email this morning:
"Thank you for your email. I regret that I am not able to answer your specific HMRC related enquiry. The GOV.UK support team also do not have access to your personal details held by the HMRC.
SA1 sent in with explanatory letter. No UTR issued.
What did you say in the explanatory letter? Any reference to self employment would be an invitation for problems. The only prompt for an "explanation" is to explain why no NI number is quoted (for which the reason is simply "under-age"). Then elsewhere on the form you will have as justification for the UTR ticked the box "in receipt of untaxed income that cannot be collected through PAYE". A minimalist response on the form that gives them minimal reason for rejection. Sometimes overcomplicating the information gives them a reason to get tied up in knots.
Maybe that is what you did? In which case my sympathies and off to the AAM.
Well the OP stated that the A and B shares had exactly the same rights, which are as mentioned above determined by the Articles. I had no reason to disbelieve the OP, hence my response, with which it seems that johngroganjga appears to agree.
The second link on my screen is an .xdp form: complete onscreen then print out, sign and post to HMRC.
I stand corrected, thanks.
Yes, this is one of those irritating HMRC forms that it will not allow you to print out (or even progress to the next page) unless all fields are completed. Ugh.
And, as you mention, cannot be filed online. Still, workable I guess, but a real PIA, not least because when filing the structured email I used occasionally to get a very helpful rejection notice by email response advising that, previously unbeknownst to me, the taxpayer already had a UTR.
Why not simply register them via your agent login?
Because, as with my response to Chris Mann, that facility replicates the CWF1 procedure not the SA1 procedure and requires that the registree be in a business and (inexplicably) does not allow for the possibility that the taxpayer may be registering for another reason.
My answers
I get the same thing with IE11. And just from today.
Chrome works fine. And IE11 works fine on sites other than Aweb
There is a possible chicken and egg problem here. Customer does not want to pay while the job is incomplete, the payment of fee being the only leverage over completion of the job.
The accountant does not want to file the return while the fee is outstanding, filing being the only leverage that the accountant has over receipt of fees.
Is that the position?
With kind regards
Clint Westwood
Amazing. Not the downtime, just the notice. Of course I expected the downtime but looked online this morning and there was none planned (on the website at that time) and I thought gosh they must have been clever this year. But after lunch they say down from 5. Guess the tax year end must have just crept up on them.
Update:
Per HMRC online services helpdesk, this is (allegedly) a temporary issue only.
With kind regards
Clint Westwood
Update:
Most (perhaps all?) HMRC web pages have a feedback link for comments. I have never used it before but tried it here. It even prompts you to enter your own email address and tick a box saying that you would appreciate a response.
Anyway, this page had that link so I thought I would try it out. It contained no personal or confidential information; simply asked whether the online form would be restored.
I got a response by email this morning:
"Thank you for your email. I regret that I am not able to answer your specific HMRC related enquiry. The GOV.UK support team also do not have access to your personal details held by the HMRC.
Please follow the links below blah bah blah"
And blah blah blah is what I have to say to that!
With kind regards
Clint Westwood
Occam's razor
What did you say in the explanatory letter? Any reference to self employment would be an invitation for problems. The only prompt for an "explanation" is to explain why no NI number is quoted (for which the reason is simply "under-age"). Then elsewhere on the form you will have as justification for the UTR ticked the box "in receipt of untaxed income that cannot be collected through PAYE". A minimalist response on the form that gives them minimal reason for rejection. Sometimes overcomplicating the information gives them a reason to get tied up in knots.
Maybe that is what you did? In which case my sympathies and off to the AAM.
With kind regards
Clint Westwood
Well the OP stated that the A and B shares had exactly the same rights, which are as mentioned above determined by the Articles. I had no reason to disbelieve the OP, hence my response, with which it seems that johngroganjga appears to agree.
With kind regards
Clint Westwood
Yes, this is one of those irritating HMRC forms that it will not allow you to print out (or even progress to the next page) unless all fields are completed. Ugh.
And, as you mention, cannot be filed online. Still, workable I guess, but a real PIA, not least because when filing the structured email I used occasionally to get a very helpful rejection notice by email response advising that, previously unbeknownst to me, the taxpayer already had a UTR.
With kind regards
Clint Westwood
Because, as with my response to Chris Mann, that facility replicates the CWF1 procedure not the SA1 procedure and requires that the registree be in a business and (inexplicably) does not allow for the possibility that the taxpayer may be registering for another reason.
With kind regards
Clint Westwood