Yes it is a pointless to include this telephone standard particularly if you are subsequently disconnected without speaking to HMRC resolve your query. In addition to commenting here let HMRC know through the consultation that the standard should end in satisfactorily resolving the customer's needs
The article shows two dates are they for the same MTDfB?
"The forecast for MTD for VAT would appear murky. The multi-year project has a well-documented history of being beset by delays. Mandatory quarterly reporting was earmarked to start this month - April 2018 - but was delayed in 2017 until “at least 2020”"
“MTD will be mandated for VAT for those businesses with income above the VAT threshold from April 2019, as planned. Preparations for MTD are progressing well, with pilots underway for both VAT and Income Tax,” they said."