HMRC told him to ask me to enter his details again!
I tried the HMRC for VAT online services 0300 200 3701 today.
The guy said that he would send an email and ask them to not delete the first ASA I set up. He was also able to get me past the error messages when I tried to link clients. I managed to link the clients that I have on my old gateway but not without various problems which he was able to resolve. I was then able to link a client who I didn't have listed on my old gateway. I sent him the link he had to use and the list of HMRC instructions. He phoned me and said that he had selected the link but was told that the user ID and/or password was wrong! I asked him to use the user ID and password on his usual account login and it worked. It wouldn't work on the new link. I asked him to phone HMRC for help. Why is everything so difficult?
What instructions are not being followed correctly?
The "investment" in software isn't very onerous. The real issue is learning to use the software properly - given they don't seem to understand VAT well enough to prepare their own VAT returns.
But I suppose HMRC still think it's just a question of pressing one button. Maybe if one button is pressed every quarter then HMRC wont issue any penalties in the future?
HMRC [***] up shock
I use Brightpay and I love it. I don't use their Connect feature though.
HMRC incompetent shock!
"Can I refuse to provide this level of detailed information?"
No, you can't refuse. It's not detailed.