Good news perhaps on one hand, but frustrating that we've spent time and money getting ourselves and our staff clued up on it now that the implementation is less than a month away - and we've sent information to clients - turns out that was a complete waste of time.. and more time needed now to tell them to ignore it!
Openspace is ok, I'm hoping that some of the taxfiler technology finds its way in that direction, as it feels far less responsive moving around it than in taxfiler.
The integration is still in testing as far as I know - it's basic but it works. My best advice is to ask to join the beta test and then tell them how you would like it to work - that's the best chance of helping it move in the right direction, and actually it's not too major a part to help them to test & provide feedback on.
Openspace storage is £5 per GB per month if you want more - a lot of things that we upload are only small, but ultimately it depends whether your remove documents once approved/used or whether you leave it as an archive, in which case you will always need more space.
For existing Brightpay users, please contact them to ask for more workflow/bureau management related features - if more of us ask for it, there's more chance it might happen.
Not quite the same, but we have had a bad experience with them recently - they sent the renewal reminder once it was already too late to cancel under the contract that we signed many years ago.
I tried to be reasonable with them and was hoping for a compromise but they refused to budge.
I couldn't argue with what the contract said, but felt it was slightly underhand to do that, and a lot of contract websites (including .gov) suggest that renewals should go out when there is still enough time to cancel.
Their attitude and treatment of a long-standing customer will make us think twice about using them for other products and services.
It has its limitations and so doesn't fit for all clients, but it's easy to use and for most clients to get the hang of without too much training.
HTH
P
My answers
Good news perhaps on one hand, but frustrating that we've spent time and money getting ourselves and our staff clued up on it now that the implementation is less than a month away - and we've sent information to clients - turns out that was a complete waste of time.. and more time needed now to tell them to ignore it!
Openspace is ok, I'm hoping that some of the taxfiler technology finds its way in that direction, as it feels far less responsive moving around it than in taxfiler.
The integration is still in testing as far as I know - it's basic but it works. My best advice is to ask to join the beta test and then tell them how you would like it to work - that's the best chance of helping it move in the right direction, and actually it's not too major a part to help them to test & provide feedback on.
Openspace storage is £5 per GB per month if you want more - a lot of things that we upload are only small, but ultimately it depends whether your remove documents once approved/used or whether you leave it as an archive, in which case you will always need more space.
HTH
P
Ditto!
For existing Brightpay users, please contact them to ask for more workflow/bureau management related features - if more of us ask for it, there's more chance it might happen.
What are you already using?
Out of interest, did you end up paying?
Not quite the same, but we have had a bad experience with them recently - they sent the renewal reminder once it was already too late to cancel under the contract that we signed many years ago.
I tried to be reasonable with them and was hoping for a compromise but they refused to budge.
I couldn't argue with what the contract said, but felt it was slightly underhand to do that, and a lot of contract websites (including .gov) suggest that renewals should go out when there is still enough time to cancel.
Their attitude and treatment of a long-standing customer will make us think twice about using them for other products and services.
Perfect Balance..
It has its limitations and so doesn't fit for all clients, but it's easy to use and for most clients to get the hang of without too much training.
HTH
P
Or do they all use the same datacentre perhaps?
I find Tax and Accounting TV to be good at keeping up to date with changes - good value CPD overall and easy to fit in.
P