Is there human at the end of the PAYE helpline? My wife wrote to HMRC on 17 March because a change to her tax code was needed. After 2 months of waiting for a reply, she phoned the magic number. Of course the call was answered (by a machine) within 10 seconds which means HMRC can claim that calls are answered promptly. After three minutes of which can only be described as automated tripe, she was told that they were very busy and were receiving a lot of letters and telephone calls, but that the call would be answered as soon as someone was free. She was also told that they would be unable to answer any questions about letters which had been sent to them - presumably because they are stored in a vault somewhere waiting to be opened. No indication was given as to how long the answer to her call would be, nor how many were in a queue before her. After waiting 30 minutes (she is, it seems, less patient than some of your correspondence) she got fed up and ended the call. Taking the advice of one of the previous posts, she called again a 8.45 but the same happened. This time she got bored after a 15 minute wait. As she completes SA returns, I am in the process of registering myself as her agent and will have to try to get an answer through the agents SA helpline. I feel sorry for employees who have the same problem as my wife but who do not have recourse to this possible course of action.
What about coding errors?
Can someone just remind me (and more importantly HMRC) how many letters they are issuing this week as a result of coding and PAYE errors? And they talk about saving costs!!
Hope is restored!
At least someone at HMRC has a sense of humour. The front page of their website warns that there are 'renewed scams requesting personal information'.
We can now rest easy in the knowledge that HMRC have put these wretched people out of business.