54 minute wait time then once through less than 5 minutes to complete the task. A task that could not be done by chat bots, AI, online personal tax accounts or even the sweet lord baby Jesus.
Either give us proper digital access or man the bloomin phone lines properly.
Dext are more than doubling their price to us today. They are moving to a per client basis rather than per user with unlimited clients (see my thread in Any Answers).
I will be moving all Dext clients to the free offering from QBO so that's a £12k plus vat annual loss to them.
I have been nudging my fee up to clients at around 5 to 7% on a per client basis after holding for many years (unless more services taken) with no complaints. If I doubled them as Dext is doing we would be out of business.
Further to my comment I was inadvertently logged in to the old (normal) agent account when I tried your link.
That’s despite thinking I had logged out so not sure how but anyway it bypassed the login and asked for DOB, NI etc.
So make sure you are logged out completely, then click Jasons link and login to new ASA or log in on a fresh browser to ASA then click link as stated both methods work fine. I’m using the word 'work' in a loose sense.
Just to clarify though you must login to your ASA first, then click the link you signpost in your article (as stated it is NOT in the ASA account as that would be too damn obvious for HMRC).
If you don't login to your new ASA first it still asks for your DOB and NI number despite clicking 'someone else' when registering.
This will be a minority of cases but I'm unable to claim for 4 employees who all had to self isolate as HMRC claim form blocks due to there only being 2 employees on the payroll on 28 February 2020.
Nowhere in the legislation does it state this but hitting a brick wall and blocked from claiming. It just states you had to have a PAYE shceme on 28 Feb 2020.
Client took on 2 new employees in August and now can't claim for them doing the right thing when one of them tested positive so all isolated.
If anyone can see this in the guidance or legislation I would be grateful.
My answers
54 minute wait time then once through less than 5 minutes to complete the task. A task that could not be done by chat bots, AI, online personal tax accounts or even the sweet lord baby Jesus.
Either give us proper digital access or man the bloomin phone lines properly.
Happened to me just now. I had pressed 2 to opt out of the survey.
Tried again this time pressing 1 for the survey. Hey presto I'm now in a queue.
Too expensive. We have 150 clients on QBO so already paying them approx £1500 + vat per month. Another £139 + vat per month is a non starter.
I'll stick with my existing CRM / to do list at £20+vat per month.
Dext are more than doubling their price to us today. They are moving to a per client basis rather than per user with unlimited clients (see my thread in Any Answers).
I will be moving all Dext clients to the free offering from QBO so that's a £12k plus vat annual loss to them.
I have been nudging my fee up to clients at around 5 to 7% on a per client basis after holding for many years (unless more services taken) with no complaints. If I doubled them as Dext is doing we would be out of business.
Further to my comment I was inadvertently logged in to the old (normal) agent account when I tried your link.
That’s despite thinking I had logged out so not sure how but anyway it bypassed the login and asked for DOB, NI etc.
So make sure you are logged out completely, then click Jasons link and login to new ASA or log in on a fresh browser to ASA then click link as stated both methods work fine. I’m using the word 'work' in a loose sense.
Thank you for this helpful article.
Just to clarify though you must login to your ASA first, then click the link you signpost in your article (as stated it is NOT in the ASA account as that would be too damn obvious for HMRC).
If you don't login to your new ASA first it still asks for your DOB and NI number despite clicking 'someone else' when registering.
deleted, wrong article
This will be a minority of cases but I'm unable to claim for 4 employees who all had to self isolate as HMRC claim form blocks due to there only being 2 employees on the payroll on 28 February 2020.
Nowhere in the legislation does it state this but hitting a brick wall and blocked from claiming. It just states you had to have a PAYE shceme on 28 Feb 2020.
Client took on 2 new employees in August and now can't claim for them doing the right thing when one of them tested positive so all isolated.
If anyone can see this in the guidance or legislation I would be grateful.
https://www.accountingweb.co.uk/any-answers/cjrs-address-associated-with...
https://www.accountingweb.co.uk/any-answers/cjrs-address-associated-with...