Ah, but that is a BIG problem if MTD.
MTD pushes the obligation dates to your software.
In the past you could amend the dates in the software to cover the full six months then submit.
Or use the gateway and type your 6 month figures in.
But now the software dates must match the hmrc stagger dates otherwise you are blocked from filing.
Hence phone calls to get hmrc to firstly recognise the problem (which they have now done) and then amend the dates on their side.
‘No timescale on that Sir, but good news is there is a soft landing on penalties’. He said that without any tone of sarcasm.
Of course I could use a bridge product, type in the 9 boxes to excel then file but then that would mean the whole MTD transition has been utterly pointless as they aren’t getting transaction level data.
On the whole out of 40 clients transitioned to MTD only 3 with issues.
Trying to get HMRC to fix those three is near impossible. Daily phone calls to VAT helpline and being continually fobbed off.
It is a relatively simple problem. The three clients in question have the wrong obligation (or VAT Stagger) dates at HMRC side. (Confirmed via MTD software and client Business Tax Account).
So HMRC have 'lost' April / May/ June VAT request and are asking for July to Sep.
My software simply states to amend the dates to match HMRC – brilliant, so all three clients miss a quarters VAT (about £15k).
How many 'customers' would just do this and plead ignorance. Of course as an Accountant I'm hounding HMRC to fix it so I can actually submit a return, but they don't seem that bothered.
Thank you Neil very useful.
Of course all the Xero Accountants on here aren’t defending as they are currently getting smashed at the £300 per head free bar.
I remember being a bank branch manager some 15 years ago and being tasked with ‘selling’ online banking to our customers.
I argued with the head pea brain saying that I wouldn’t be the turkey voting for Christmas but to no avail.
I left soon after and retrained to a profession where I could genuinely help people.
That branch is now closed and I read in despatches the reason sighted being lack of customers.
Just wanted to share that.
Also agree with NH.
If this was an Accounting Partner only add-on then I would understand the excitement.
To me though it looks like the long term game plan of cutting Accounatnts out of the loop (by HMRC) has just taken a step forward courtesy of Xero.
A big QBO fan too, and agree with Jonathan.
And they have increased subscription prices by an average of 15% starting January 1, announced today.
Just caught up with this. Great post Glenn and a proper description of what life is like 'at the coal face'.
My favourite clients are those that don't know anything, but know they don't. As you describe the worst are the ones that don't but pretend they do.
I like the phrase from Amanda about no fee makes the wrong client right, I agree with that and is similar to saying you can't run off a bad diet. Guilty as charged for trying both.
I completely agree Glenn.
I was at QB connect in the toon on Thursday when they announced this and thought the same. You have to pay for a full QBO licence - so why still keep using the spreadsheet.
TaxCalc were also there and while I'm a big QB fan as you know if I did need to use bridging software I think their offering looks better. It will also be cheaper if you have more than 2 clients using it.
I think this is a bridging solution in both respects where a year down the line HMRC will realise they are still just getting the same 8 boxes as before whereas what they want is a full audit trail of the numbers behind the return (though they won't admit this yet)- at that point you will see the rules evolve and bridging software will be no more.
I trialed HubDoc earlier this year and asked Aweb over in AnyAnswers this:
And received no response. So not much of a UK take up yet it seems.
From my side I binned it off after trialing for a month.
The dashboard is hopeless compared to AE. You can't see client uploads at a glance. In other words you would have to login to each client to see whether they had uploaded anything.
To compound that flaw you can't turn notifications on (for uploads) per client as you can with AE.
And you can't upload Sales invoices (same as you can't with RB) which you can with AE.
While AE still has it's own frustrations (including the new Partner Program which is bobbins and makes me fear AE don't understand their customer base) I'm convinced it is a far better solution.
Hence why I find the buy out by Xero as .....interesting.
What percentage fee increase are you asking for (of the existing fee)?
I’ve just vat registered and absorbed the vat on non vat clients. I will be embarking on a fee increase exercise on a case by case basis so interested in your experience.
A couple done so far have both taken the full 20% another I went with 10% and was fine. I am far too cheap to start with though and they probably know that.