Been here got the tea shirt and learnt from it. You need to be careful not to get in a protracted discussions. I tend to send responses through the post not by email, otherwise you spend all day back and forth. Draft a detailed response, agree to maybe a 10% discount in full and settlement. You need to decide if you want to keep the client, if you don’t then you are in a stronger position. Be robust in your response, and definitely don’t let them push you around. I always enjoy jumping first, rather than them sacking my firm. You cannot please everyone! Good luck.

I would wait till 1st February then call HMRC seen a few of these over the years.

Any decent accountant will need to obtain professional clearance and do his due diligence. Not a chance this happen in 3 working days.

Thanks for some good points. Think I need to upskill a little or even delegate (now that is a totally new subject)….

I accept text in coming unless simple always reply by email as company policy.

Might just try that…

Might just try that…

When I posted this, I was being quite polite about how I felt. You make some good points. I like your positive attitude though and have gained a couple of good points from your reply, so thank you.

I have tried it slightly differently today. Perhaps I just need to modernise my thinking on such matters.

I tend to be quite robust these days when dealing with HMRC.

Polite, firm and clear language of instructions to the advisor. Always happy to raise a formal complaint if need be. Happy to remind them we are the customer after all.

Try Wren Accountancy in Beeston. Believe they use it more regularly than I do.