Member Since: 7th Dec 2010
24th Aug 2021
"He believed his astonishing success was founded in the planning, preparation, practice and then performance. Winning or losing is a by-product, an after-effect of that effort. It is the quality of that effort that counts most".
I cannot tell you how strongly I agree with this - so many businesses set performance goals based on outcome - sales targets met, budgets exceeded, etc, on the outcome not the input.
But listen to sportsmen/women being interviewed (especially during breaks in play) - all they ever talk about is the process: making more first serves, eliminating handling errors, bowling a good line & length, etc. They never discuss the result whilst the game is live.
Business KPIs really need to be set on processes, on things the employee can control, and which are aligned to the businesses goals. Get enough of those right across enough people in the team (hopefully everyone) and the results will follow. Then yes, by all means reward the result - but make sure that is linked back to those performance based KPIs.