Member Since: 30th Aug 2018
4th Sep 2019
Good advice Nick. For too many accountants the advisor-client relationship is out of balance. Historically, we've taken on their failings, their problems, their stresses, their responsibilities in the misguided belief that this is 'client service'. Re-balancing this is a must for the modern practice to succeed. Clients need to face up to their own responsibilities (which we can then help with) and recognise that we run businesses (not charities) too. My mantra is the three 'F's...Friendly, Firm, Fair.
30th Jul 2019
Well said Nick. In trying their best for their clients (some of whom don't deserve such devotion), too many accountants end up having a negative impact on their own lives.
Everyone has a right to balanced and fair relationships. It's okay for an accountant to say "Stop! This isn't working for me", to put themselves and their own lives first, or at the very least on the same footings as the needs of their clients.
As a profession we need to get better at standing up for ourselves and our own priorities and goals. The right clients will understand.
29th Mar 2019
"It’s not your country or the amount of cloud accounting subscriptions sold in your region that determine how progressive your business is or will be. It’s the choices you’ve made for your clients, your team and your infrastructure."
Great comment Trent. UK accountants can be up there with the best. In my experience, I've found that the Australian mindset seems to mean an earlier adoption of ideas and a more relaxed approach to change but, here in the UK, once we are onboard, we embrace development with a passion.