You have to log on through the beta site.
That is what confused me - one had the box and one did not but both had same period 31/07.
We were recently in this situation. the client kept growing and putting more and more work our way. It put us under a lot of pressure and we also felt that we were letting down our other clients.
We encouraged them to find another larger accountancy practice.
The relief when they decided to move was wonderful. We are working with their new accountants on a smooth hand over. It remains to be seem how we will deal with the loss of income in the office but we are all enjoying the ability to give more time to our other clients.
Been trying today and having same problem
Submitted at 10 am yesterday - receipts came back between 18.35 and 20.40.
Same here, its a total pain as you really want to get the paperwork off your desk
It sometimes happens and HM send out a tax cal telling you they have amended the return. You then need to ring up NI people and get them to update records.
Often turns out people are registered for SA but never registered as Self employed.
Only pass over when he pays your bill.
If you think he will then do things himself, issue a fee for the set up time involved, I do this and then agree that I will issue a credit note to cover the amount over say the next 3 years(1/3 per year). If he stops using your services then he has to pay set up costs. We had this a couple of time on B2L and the tax returns - we did all the initial work and issued fee on the assumption we would continue to do the work - then the client just copied our work and did it themselves the next year.
We write to our clients - saying what needs to be done by when. We state that we will charge £xx to do this on their behave if they contact us and ask us to do it. We state that if they do not positively respond to the letter that we will assume that they are dealing with it themselves and we take no responsibility in connection with it. Our letters have a form to return agreeing what is happening i.e. they want us to do it at a cost of £xx or confirmation that they will be doing it. Obviously we do ring the clients who have not responded.
We changed to Brightpay 2 years ago - they are great - support brilliant.
If it does not do something you think you want it to do - let them know - we have and some on the changes they have introduced are what we asked for.
We have never looked back since moving our payroll to them.