Member Since: 19th Apr 2015
26th Feb 2018
As an ex HMRC Tax Inspector having left in 2014, I can tell you that HMRC caseworkers find it ridiculous using the term customer also. It’s HMRC policy people being obtuse and being stuck in their ivory tower.
21st Jun 2015
As recently ex HMRC, I know the DIY team consists of non technical admin people led by 2 technical advisers. They do not have the resources to take a common sense approach and check the building. If there are any disputes of this nature, an application to Alternative Dispute Resolution services in HMRC is a cost effective way to cut through the bureaucracy of HMRC.