That is not likely, because I am receiving every bit of correspondence from them as soon as it arrives, and this is the reason why I find TPR unreasonable.
I certainly have clients who would have letters piled up in the corner, but not this particular one.
This is not about qualification per say.
I am not challenging her knowledge for I do not know what experience does or doesn't she have. My point is, if she was qualified, or at least belonged to organisation for QbE accountants, there would be some type of leverage and accountability.
Is it fair for a client to have to pay additional fees for reinstating records?
This matter is not unpicking records, it is creating records form scratch, so not about quality of work, but about failure to pass information.
PS I'd assume junior was not the one with practice licence, so fault lies with chartered accountant.
Thank you Glen,
I do know too well clients you described, have had my fair share of this type.
Normally of prospect fail to reply, sign LoE, etc, i move on, because if they are not interested during on boarding process, they likely will be pin in the neck later on.
The pity is that Bob the builder, can wake up one morning and decide they will be accountants now, and there is nothing anybody can do about it. Moreover, I somehow suspect that quite a few of non-qualified don't register as agents (using clients' log in's), and get under the radar for AML to say the least.
The client is aware of the cost to put past affairs in order and while is not happy (understandable), still accepts.
Wouldn't think this is a case of him going after the previous one the court route, but in any case I am not getting involved.
Problem is that customer does not acknowledge the overpayment, and insist this was genuine pay. the matter has been brought up to each of customer's attention and one rather large one refuses to check their books or accept they have overpaid.
Most of other overpayments have been applied to future invoices or credited. Query only relates to overpayments that customer stubbornly denies.
My answers
I thank everybody for their contributions. Seems like there aren't any avenues but tribunal open to my client, and it is unlikely to succeed.
That is not likely, because I am receiving every bit of correspondence from them as soon as it arrives, and this is the reason why I find TPR unreasonable.
I certainly have clients who would have letters piled up in the corner, but not this particular one.
The client sorted the late submission of pension deductions because they were notified by the pension provider that latter reported the to TPR.
This is not about qualification per say.
I am not challenging her knowledge for I do not know what experience does or doesn't she have. My point is, if she was qualified, or at least belonged to organisation for QbE accountants, there would be some type of leverage and accountability.
Is it fair for a client to have to pay additional fees for reinstating records?
This matter is not unpicking records, it is creating records form scratch, so not about quality of work, but about failure to pass information.
PS I'd assume junior was not the one with practice licence, so fault lies with chartered accountant.
Thank you Glen,
I do know too well clients you described, have had my fair share of this type.
Normally of prospect fail to reply, sign LoE, etc, i move on, because if they are not interested during on boarding process, they likely will be pin in the neck later on.
I did my due dilligence
Thanks to everybody for the answers.
The pity is that Bob the builder, can wake up one morning and decide they will be accountants now, and there is nothing anybody can do about it. Moreover, I somehow suspect that quite a few of non-qualified don't register as agents (using clients' log in's), and get under the radar for AML to say the least.
The client is aware of the cost to put past affairs in order and while is not happy (understandable), still accepts.
Wouldn't think this is a case of him going after the previous one the court route, but in any case I am not getting involved.
I do not want to start discussion qualified vs not qualified, but this situation speaks for itself?
Not long ago accountant was struck of ACCA for failing to communicate, wile non qualified can have a field day if they wish.
Thank you very much for advice.
Problem is that customer does not acknowledge the overpayment, and insist this was genuine pay. the matter has been brought up to each of customer's attention and one rather large one refuses to check their books or accept they have overpaid.
Most of other overpayments have been applied to future invoices or credited. Query only relates to overpayments that customer stubbornly denies.