Hi Jennifer 3 0r 4 years down the line, are you still happy with TaxCalc as compared with Digita, taking into account all aspects except cost? And how was the transfer over of data in the end. I have about 75 clients and like to have all client sources of income tracked individually (eg each bank account, each company dividend) so that I can track carefully and remind clients of potential omissions. Angela
Why not use the money spent doing these maps....
...doing something more productive like answering letters.
I thought RTI was supposed to stop this happening
"Problems arise because tax offices aren't sharing information about taxpayers’ incomes on a central database, the newspaper reported." We were told the NPS system would mean different offices holding records was no longer relevant and RTI would prevent any errors that happened from continuing. Lies lies and more lies. The fact that most codes are correct doesn't help those who were unable to spot their codes were wrong. I have a client with an £18,000 tax underpayment for 2013/14 AND he queried the code and was assured it was correct. Now tell me that it's the taxpayer's fault. the sooner HMRC lives in the world the rest of us live in the better I will like it.
I would change the law so that.....
.. .HMRC was required to answer mail in the same time-scales they give us - why does it take them so long?;
....when we are told someone will call us back, they call back promptly and if we're not here leave a number on which we can call them (and not a generic number for someone who has no idea about the problem);
....when HMRC implements new software, taxpayers are compensated for the time, effort and cost needed to put things right that have been messed up by the 'thoroughly tested' new systems which are often not fit for purpose
....HMRC announces new working practices, it has told its front line staff first and the procedures are in place, rather than the front line staff learn about new procedures from us calling in
.....HMRC is required to design all its procedures with agents' needs in mind, as Your Charter envisages, rather than as a poor add-on years later