Total Office Help Ltd
18th Mar 2021
Couldn't agree more! And do whatever it takes to retain your staff please - I've had more 'Account Managers' in the last few years than I've had hot dinners! No consistency, no continuity & not knowing where to turn or who to ask when I have an issue or a question.
Oh, and mainly don't forget about Start - there are THOUSANDS of single-person entities out there for whom Start is ideal but it would be nice to have SOME integration of other apps with it & an incentive to sell it as well as the more expensive Std & Plus versions.
13th Nov 2019
I've been using a Logitech K800 keyboard for about a year & it's the best one I ever had, worth every penny of it's appx £80 (I can't recall exactly). Other 'decent' keyboards I bought lasted about 6 months before the lettering wore off the keyboard!
But admit to a bit of envy with this one as I already use the MX mouse which is another brilliant thing - no RSI niggles since using it.
This keyboard might just sneak onto my 'to buy' list when I eventually need a replacement.
13th Nov 2019
agree with OP & @charlie carne that logitech are excellent pieces of equipment. I invested in a back-lit almost silent K800 Logitech jeyboard & Performance MX mouse over a year ago & have had no issue with RSI since.
Previous 'decent' keyboards all lasted about 6 months before the lettering wore off the keys - I can touch type but that's hardly the point!
Some people thought I was mad to pay about £150 for the two bits of kit when 'you can buy a mouse for a tenner & a keyboard for not much more! WHY would you spend £150 - more money than sense!' but I disagree, they do a very good job of keeping me ergonomically fit whilst spending hours every day using them.
22nd Oct 2019
disrespectful - yes. unprofessional - definitely! inexcusable - probably. but the chap clearly needed help long before he got to the stage of sending the letter. We never know what someone else is going through unless we take the time to ask & see.
9th Aug 2018
Couldn't agree more with the OP. When our personal debit cards (we have 6 with the same bank) started arriving with contactless icon, we sent them back and requested non-contactless ones. The bank duly obliged & replaced them all. I did the same with my Mastercard (different provider).
My business debit card (same bank as my personal ones) was recently renewed & they sent a contactless one but this time I am told that you cannot have a non-contactless business card. My argument is that a business debit card is less likely to be used for <£30 and you ALWAYS need a receipt, so why would anyone want a contactless business debit card? There seems to be no logic except someone thought the icon looked pretty? (sorry!)
I was told that if a card was used fraudulently (and it apparently does block after 3x in a day), they would refund. My reply was - I don't check my bank every day & I don't have time for the hassle & aggravation - if it was used - of then contacting them to report it, prove it wasn't me & get the money back. Who needs that stress? I would rather it not happen in the first place.
Then they told me - and I still don't quite believe this - to buy an RFID purse to keep my cards in. I have a purse - it is a good purse, works well, I like it, it was a present & has years left in it - WHY do I want to buy another one because the bank decides I MUST have a contactless card?
The only problem we have encountered with the non-contactless debit cards is that the pay-at-pump fuel kiosk won't accept them - even though you have to put a PIN in. Neither Tesco nor the bank can explain why. So I have to use a credit card to buy fuel. Small pain.
I like progress, I love (most) technology, but I prefer to make my own decisions.
And lastly (I promise), at minimum 3x£30 a day, it is easy to lose track of what you are spending - especially young people or those not so savvy with money. My son has frequently been skint cos he 'forgot' he bought this & that. Is that the underlying motive by the banks - to encourage overspending? Or am I being cynical?
You probably stopped reading ages ago, but if you haven't - thank you - my rant is over! I will get down from my soap box now.
13th Jul 2018
Am already using it (onboarded early) - so far, so good! Though not asked it to do much yet, tbh.
16th Jun 2017
I liked that! Makes you think a bit. I am not a VAT expert (not even an accountant, a bookkeeper) & would always look up & check anyway. But I didn't cheat (no googling here!) so 3/6 isn't so bad? Did throw up a question for me to raise with a client's accountant though on a specific scenario. THANK YOU!
28th Oct 2016
someone once told me 'just because you can, doesn't mean you should' - as a reminder to delegate 'stuff' or outsource to maximise your earning potential. So I absolutely agree with the principle of the OP - though I'm a ways off yet!
And, yes @khan1944 sometimes a menial task is what is needed. Personally I like shredding - very therapeutic!
18th Aug 2016
I saw the headline on Sunday & read further (having several clients on Sage, I wanted more details to be ready for any questions). The article mentioned that 'employee details' were accessed. I immediately knew that this then was surely was a payroll matter - and not a Sage 50 accounts matter. However that was not mentioned in the press reports. Most people would automatically assume it was accounts & be horrified that this could happen tot heir financial data. Had the clarification been made clear, I suspect many Sage end users would have been assured it did not affect them, instead of potentially causing unnecessary worry & many accountants & Sage themselves may have avoided many phone calls this week. The media really should be more accurate in their reporting. But it's all about sensationalism, isn't it?
12th Sep 2014
Yup - same problem - 16 year old son has 2 jobs - one with me (filing, shredding) and then got a summer job with a client of mine (who I do the payroll for). I called Employers Helpline - can't recall the wait time - to be told they had to speak to him to split his tax code.
We tried 3x on different days to get through to HMRC with waits of 30-40 mins before we hung up, finally getting through on 3rd attempt. They asked him lots of questions - which he had to ask me the answer to - and then he 'authorised' them to talk to me. Two mins, job done! Such a complete waste of time & effort - why can't we do these things online?
Am seriously thinking of getting him to do a 64-8 .
Re: the headline -I'd be HAPPY to wait for 10 mins!