Great response to a one sided advert/article no doubt paid for by the outsourcing firms it includes.
I made the comments above against outsourcing and we are definitely not "pre-cloud", 90% use cloud software and have a successful, growing practice.
Does Alex let clients know that their financial/confidential information is sent to India/ The Philippines and are the procedures GDPR compliant?
We know a number of local firms who encourage staff to cover up the fact that work is sent to India and other places abroad.
No I wouldn't but that's not the point as it's not a fair question.
On the same service levels I would always choose local.
I wouldn't risk the damage to my reputation by selling the soul of my practice overseas.
Clients wouldn't like it as we've had quite a few come to us from practices already outsourcing to India and they are not happy about it, but that's just my experience and opinion.
Whilst I understand the uses and benefits I couldn't bring myself to do it.
Previous employers have done it and it was like a dirty little secret hidden in the small print of the engagement letter.
If I knew a solicitor or financial advisor was sending work abroad I wouldn't be impressed and would definitely choose a bank with a UK call centre over one overseas.
In my opinion it's a sorry state of affairs if everybody just ships work off to India.
Communication with clients?
Where firms outsource to India and find it to be successful are they fully open about this with clients?
I personally can't see it going down too well and know of firms who outsource and don't tell clients (which surely means they are embarrassed to do so).
Whilst having "meet the team" sections on their websites they seem to be less enthusiastic to disclose the fact that a lot of their daily work is done in India. I wonder how many potential new clients would look elsewhere if this was the case.