They do say that you rise to the level of your own incompetence!
Still nothing to acknowledge my complaint.
Official complaint lodged 16 July 2018.
HMRC's manual - acknowledge within 5 working days
Full (or interim) report within 15 working days.
I am still waiting................
Complain about the Complaints Section?
As an agent acting for clients you could complain about HMRC's ineptitude everyday but we do not have the time and to be honest why bother? Only this week having sent a copy invoice to HMRC to have a client's fees reimbursed, HMRC refunded the amount net of VAT and I had to ask them why? HMRC "It was an oversight" No, it was incompetence and this is endemic throughout the entire organisation.
I Use Official Complaints very sparingly but usually to try and get a response to HMRC. Having sent 3 letters since March I have just recently had to lodge a complaint just to try and get a reply.
One compliant I lodged 2 years ago I did get the local MP's office involved because the complaint was never responded to.
As I have posted elsewhere the entire body wants rebuilding from the bottom up. Lets be controversial here, recruit staff and train them properly, even in literacy as this seems to no longer be something to worry about at HMRC.
None of my complaints reach the AO it is just too much hassle.
A step in the right direction? How is that then? I think our professional bodies should listen to their members.
My wife runs her own business. She runs her own training academy and often teaches evenings and weekends to accommodate her students. In fact she is teaching tonight at 6.00 p.m.
We have 4 children youngest 4, oldest 13 (going on 45!) and we have never had any problems with her meeting her commitments. Marriage is a partnership.
By the way - have you never heard of "Apartheight"? (Shortism - see Two Ronnies)
Please can you confirm whether the application to reduce is being done on the 2016 SAR and if so, is that using 3rd party software, or HMRC software - or is it being submitted via the client link ?
We use Iris but all of our claims to reduce are transmitted within HMRC Online Services so it presumably is being sent to them from within their own system.
I have had this problem with some quite large amounts - HMRC advised me that 2017 requests were actioned as 2016 even though the claims to reduce had been submitted after the 2016 returns had been filed.
Perhaps this is HMRC's next big thing - do away with tax years?
So nothing to do with selling more software and technology then?
Never mind using "the cloud" here they are living there!
Just another example that HMRC are not listening to what they are being told by the profession!
Sunny Jim says it does not mean accounts 5 times a year just an update - fair enough I will just tell all my clients to send an email stating ''we are doing fine thanks now leave us alone''.
Or an email - same as last quarter