Nope. Keep the professional approach. Leave it at that. They'll either come to you in six months anyway, or, they're going to be a nightmare client. If you try too hard they won't come back. Keep it pro and you'll do better in the long run. IMHO.
I'd say 75% of the time, when I get a new client who moaned about the last accountant, they usually end up a pain in the neck.
Yes, you have to account for the full sales price, and VAT thereon.
If you are using amazon or ebay/paypal, the fees they take will be EU based, therefore there will be no VAT to claim back. You should register within their system for EU vat so you don't pay Luxembourg/Ireland VAT on the transactions.
Therefore if you only accounted for the 75% you could be underpaying your UK vat.
If the seller fees are VATed in UK, then you can claim the VAT back on the 25% costs and the fees come off profit so you end up with correct sales figures and correct net figures.
Also, you need to show the full 100% sales as this will be the basis of your turnover for VAT thresholds, cash accounting, flat rate etc etc.
There is quite a lot to online sales via ebay / amazon and I'm impressed your accountant appears to have it spot on.
Thank you Chris. That was my understanding too.
That's a good point actually. I have stopped coming by becuase I find the site has gone a bit "childish" somehow. It almost feels like an attempt at a social site - which I suppose it is, but I don't want that. I want a professional site.
Yes definately appeal. Be careful how you word it though and don't be agressive, but not too soft either. Tricky balance I know. Take some advice from a good firm or appeals specialist, (not the bloke down the pub PLEASE).
It could be that for some years a tax Return was not even necessary? If it wasn't you have to chunter away them to get those cancelled.
And why is the text and buttons etc so big on the site? All other sites I use are reasonable size so it's not my browser settings. I'm constantly having to scroll up and down on aweb.
It all feels a bit messy too. Like posting a commment, you read it through, get to the bottom, click edit, and realise you have edited your "update me when..." but not the comment. You have to scroll right back up to top and look to the right.
It doesn't feel as user friendly as it used to be. (sorry I mean no offence site builders).
It can be a bit of a nightmare can't it.
My understanding is, that you can only claim for actual expenses (or a proportion of shared expenes. EG you have an employee who works 50% on the project and 50% on other things, then you can claim 50% of his wages); therefore, some of the director's time can be claimed but only on his salary element. As the dividends are paid to shareholders, if you say that some of that was for doing the R&D then maybe HMRC would say it was in fact wages and not dividends....
But I can't find anything written down about that, so it is an assumption, not a definative.
Have an awesome day
Ok. Thank you so much for your thoughts. I really appreciate it.