The other problem with the long wait times is that you have to steel yourself to get in touch with them about smaller issues. Some days I just can't face trying to deal with them.
Just tried the webchat, I had all the relevant client details/codes/my agent details ready in advance, so I popped them all into the box when I was (finally) connected to an advisor.
They then told me they couldn't help as I had provided information they hadn't asked for, and they had no further security questions to ask me. Bye-bye!
Back to the drawing board.
Thank you for an interesting precis.
Another problem is that the amount charged on an estate will vary depending on whether or not you have 'direct descendants', which seems a little unfair.
Yes they caused quite a stir - maybe one of the main lessons to be learned here is not to be rude about your customers!
Ravelry is the main place to go if you are interested...
The Agent Dedicated Line now has a message which says that it can only be used for queries which cannot be answered through online tools or the personal tax account. It also says that it cannot be used to progress chase, or to ask for tax or employment history.
So that's that really.
I have occasionally had to phone for this information. Sometimes if a client is elderly and in a muddle it distresses them to be told they have lost an important bit of paper, I would rather phone HMRC. But last time I did that I was told that the client should log on to their own account to access the data ( client in 80's). If only HMRC would show a bit of humanity. Enable agents to access the data before withdrawing help.
My answers
The other problem with the long wait times is that you have to steel yourself to get in touch with them about smaller issues. Some days I just can't face trying to deal with them.
Just tried the webchat, I had all the relevant client details/codes/my agent details ready in advance, so I popped them all into the box when I was (finally) connected to an advisor.
They then told me they couldn't help as I had provided information they hadn't asked for, and they had no further security questions to ask me. Bye-bye!
Back to the drawing board.
My guess is that we are heading towards quarterly payments as well
Thank you for an interesting precis.
Another problem is that the amount charged on an estate will vary depending on whether or not you have 'direct descendants', which seems a little unfair.
Yes they caused quite a stir - maybe one of the main lessons to be learned here is not to be rude about your customers!
Ravelry is the main place to go if you are interested...
“Peddle” surely
Although Blinded by the Light is strictly a Springsteen song....just saying
The Agent Dedicated Line now has a message which says that it can only be used for queries which cannot be answered through online tools or the personal tax account. It also says that it cannot be used to progress chase, or to ask for tax or employment history.
So that's that really.
I have occasionally had to phone for this information. Sometimes if a client is elderly and in a muddle it distresses them to be told they have lost an important bit of paper, I would rather phone HMRC. But last time I did that I was told that the client should log on to their own account to access the data ( client in 80's). If only HMRC would show a bit of humanity. Enable agents to access the data before withdrawing help.