Member Since: 11th Dec 2007
24th Apr 2017
I have occasionally had to phone for this information. Sometimes if a client is elderly and in a muddle it distresses them to be told they have lost an important bit of paper, I would rather phone HMRC. But last time I did that I was told that the client should log on to their own account to access the data ( client in 80's). If only HMRC would show a bit of humanity. Enable agents to access the data before withdrawing help.