Deliver world class accounts receivable experience

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It is crucial that we acknowledge that the customer experience is a holistic view of a customer's entire journey with an organisation -not just at their point of purchase. Delivering a great customer experience is a critical, contributing factor towards the success of a business. 

Written in collaboration with CX Expert and Author, Annette Franz, this eBook provides a foundation for which to design and deliver a best-in-class accounts receivable (AR) experience.

In this eBook you will learn:

  • Where the customer experience breaks down in the AR journey
  • How improving your customer experience can lead to generating more profit
  • How to identify critical customer touchpoints or 'moments of truth'
  • Why a single source of information is critical to delivering an exceptional AR experience
  • How to over come the most challenging aspects of AR management
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