How to meet changing client needs in the new normal

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Client needs and expectations are driving a change in UK practices. This was already building in the years leading up to 2020, but the coronavirus disruption has pushed the accelerator.

Many practices are finding themselves having to modernise, and adapt, in record-time. Evolution that would’ve taken years has been compressed to months, or even weeks due to the needs of businesses to temporarily shutter, work remotely, decrease contacts internally and externally—and survive.

Packed with data, graphs and stats from recent research, this report highlights what working with clients in the new normal looks like, and how you can adapt your practice to meet their evolving needs.

What you'll learn

  • What do clients want in the new normal?
  • The warning signs of an underperforming practice
  • Keeping up: Creating a practice modernisation programme
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